Customer Service Advisor – Sports
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £13.47 to £13.91 per hour |
| Hours: | Part time |
| Closing date: | 18 June 2025 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Ipswich Borough Council |
| Job type: | Temporary |
| Job reference: | REQ0995 |
Summary
Can you provide a fantastic front of house service to ensure we retain customers and promote Ipswich Fit sport services to new members?
We are looking for conscientious, hardworking individuals with excellent customer service skills to join our Sport and Leisure service.
This role is predominately customer facing within our sport centres and swimming pools, with the key responsibilities of greeting customers, proactively responding to enquiries, and providing accurate information about our services in a positive manner.
The applicant should have experience in a similar environment and be able to confidently communicate with a range of people. Previous experience in cash handling and excellent computer skills are a distinct advantage for this role.
The ability to work flexibly to cover colleagues annual leave as well as willing to work evenings, weekends, and during school holidays would also be preferable.
The post holder will be required to work a shift pattern, including evenings, weekends and Bank Holidays.
There are various vacancies available for this position across Gainsborough and Whitton Sports Centre.
Whitton Sports Centre;
Wednesday 17:00-21:30 (4.5 hours)
Thursday 17:00-21:30 (4.5 hours)
Friday 17:00-21:30 (4.5 hours)
Saturday 13:30-17:30 (4 hours)
Gainsborough Sports Centre;
Monday 17:00-21:30 (4.5 hours)
Thursday 17:00-21:30 (4.5 hours)
Please note that the hours available are all on a temporary fixed term contract until 30th November 2025.
Applicants are welcome to apply for a single shift or multiple shifts, depending on their availability and interest
Casual positions are not available through this recruitment, we will only be recruiting to the hours specified.
GCSE in Maths & English is required.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Lorrin Palmer on 01473 433633 or via email lorrin.palmer@ipswich.gov.uk.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on Thursday 26th June 2025
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
We are looking for conscientious, hardworking individuals with excellent customer service skills to join our Sport and Leisure service.
This role is predominately customer facing within our sport centres and swimming pools, with the key responsibilities of greeting customers, proactively responding to enquiries, and providing accurate information about our services in a positive manner.
The applicant should have experience in a similar environment and be able to confidently communicate with a range of people. Previous experience in cash handling and excellent computer skills are a distinct advantage for this role.
The ability to work flexibly to cover colleagues annual leave as well as willing to work evenings, weekends, and during school holidays would also be preferable.
The post holder will be required to work a shift pattern, including evenings, weekends and Bank Holidays.
There are various vacancies available for this position across Gainsborough and Whitton Sports Centre.
Whitton Sports Centre;
Wednesday 17:00-21:30 (4.5 hours)
Thursday 17:00-21:30 (4.5 hours)
Friday 17:00-21:30 (4.5 hours)
Saturday 13:30-17:30 (4 hours)
Gainsborough Sports Centre;
Monday 17:00-21:30 (4.5 hours)
Thursday 17:00-21:30 (4.5 hours)
Please note that the hours available are all on a temporary fixed term contract until 30th November 2025.
Applicants are welcome to apply for a single shift or multiple shifts, depending on their availability and interest
Casual positions are not available through this recruitment, we will only be recruiting to the hours specified.
GCSE in Maths & English is required.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Lorrin Palmer on 01473 433633 or via email lorrin.palmer@ipswich.gov.uk.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on Thursday 26th June 2025
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.