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Customer Care Agent
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £14.01 to £28.02 per hour |
| Hours: | Full time |
| Closing date: | 23 June 2025 |
| Location: | RH60NP |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | CW448144 |
Summary
Title: Customer Care Agent / Passenger Service Agent Join the Wilson James Team at London Gatwick Airport - Customer Care Agent opportunity in partnership with The Best Connection - Aviation.
The Best Connection - Aviation Department is delighted to offer an exciting opportunity to join our client, Wilson James, as a Customer Care Agent at London Gatwick Airport. This is your chance to become a friendly and dependable face for holidaymakers as they begin their journey. Working closely with the Airport Operations Team, youll play a vital role in delivering a smooth and welcoming airport experience.
Position Details:
Pay Rate: £14.01 per hour
Shifts: Full-time (12-hour) & Part-time (6-hour) shifts available.
Shift Patterns: 4 ON / 4 OFF or 5 ON / 3 OFF - Day and Night shifts available. FLEXIBLE AVAILABILITY IS REQUIRED !
Weekly Pay: Every Friday
Overtime: Available
Available to start : July / August / September
Key Responsibilities: Deliver professional, polite, and courteous service at all times Escort special assistance passengers (and accompanying family) throughout the airport - on foot, by wheelchair, or by electric buggy, based on their needs Assist with passenger luggage when required Perform daily equipment checks and report any issues promptly Ensure wheelchairs and buggies are clean, well-maintained, and operational Communicate updates with Centralised Control using IT handsets Complete all required paperwork accurately and promptly Carry out any additional reasonable duties as directed by management What Were Looking For: A strong work ethic and a positive attitude Excellent communication and interpersonal skills Commitment to delivering high standards of customer service Ability to work independently and take initiative Previous airport experience (advantageous, but not essential) A full UK driving licence (REQUIRED) Multilingual candidates are highly desirable Ability to multitask and remain calm under pressure Please Note: Due to industry regulations (CAA), all candidates must: Be willing to undergo a Criminal Record Check (paid for by us) Be available to provide an Overseas Criminal Record check (If less than 5 years in UK) Provide a full 5-year checkable history (we handle the process) Hold valid, in-date photo ID (passport, driving licence, or national ID) Provide a 5-year address history Attend a mandatory Aviation Security Course (paid for by us) Ready to Take Off in Your Career?
Apply now to join a supportive and dynamic team, making a real difference to passengers travel experiences.
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- DBS Check Required
- Driving licence required
- Induction Training
- Oncall Support
- Ongoing Assignment
- Overtime Available
- Pension Scheme
- Training Provided
- Weekend Work
How to achieve higher pay rate:
Shift Allowance
All vacancies are available and correct at the time of posting. Some details may be subject to change.
The Best Connection - Aviation Department is delighted to offer an exciting opportunity to join our client, Wilson James, as a Customer Care Agent at London Gatwick Airport. This is your chance to become a friendly and dependable face for holidaymakers as they begin their journey. Working closely with the Airport Operations Team, youll play a vital role in delivering a smooth and welcoming airport experience.
Position Details:
Pay Rate: £14.01 per hour
Shifts: Full-time (12-hour) & Part-time (6-hour) shifts available.
Shift Patterns: 4 ON / 4 OFF or 5 ON / 3 OFF - Day and Night shifts available. FLEXIBLE AVAILABILITY IS REQUIRED !
Weekly Pay: Every Friday
Overtime: Available
Available to start : July / August / September
Key Responsibilities: Deliver professional, polite, and courteous service at all times Escort special assistance passengers (and accompanying family) throughout the airport - on foot, by wheelchair, or by electric buggy, based on their needs Assist with passenger luggage when required Perform daily equipment checks and report any issues promptly Ensure wheelchairs and buggies are clean, well-maintained, and operational Communicate updates with Centralised Control using IT handsets Complete all required paperwork accurately and promptly Carry out any additional reasonable duties as directed by management What Were Looking For: A strong work ethic and a positive attitude Excellent communication and interpersonal skills Commitment to delivering high standards of customer service Ability to work independently and take initiative Previous airport experience (advantageous, but not essential) A full UK driving licence (REQUIRED) Multilingual candidates are highly desirable Ability to multitask and remain calm under pressure Please Note: Due to industry regulations (CAA), all candidates must: Be willing to undergo a Criminal Record Check (paid for by us) Be available to provide an Overseas Criminal Record check (If less than 5 years in UK) Provide a full 5-year checkable history (we handle the process) Hold valid, in-date photo ID (passport, driving licence, or national ID) Provide a 5-year address history Attend a mandatory Aviation Security Course (paid for by us) Ready to Take Off in Your Career?
Apply now to join a supportive and dynamic team, making a real difference to passengers travel experiences.
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- DBS Check Required
- Driving licence required
- Induction Training
- Oncall Support
- Ongoing Assignment
- Overtime Available
- Pension Scheme
- Training Provided
- Weekend Work
How to achieve higher pay rate:
Shift Allowance
All vacancies are available and correct at the time of posting. Some details may be subject to change.