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Customer Service Apprentice – Health Records
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £14,762.96 per year |
| Additional salary information: | £14762.96 a year |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Plymouth, PL6 5UF |
| Company: | NHS Jobs |
| Job type: | Apprenticeship |
| Job reference: | C9216-25-0710 |
Summary
To be trained to: Main Office/Pre-file area To provide support for the pulling and filing of Health Records within the Central Records Library for all clinical activity. Prioritising workloads and all other Central Record Requests. Efficiently manging the urgent line with a professional approach. Archive area To provide support for the filing and culling of REI records and Deceased records. To understand the retention and destruction process for all Health Records and REI records in accordance with the Records Management Code of Practice 2021 and following the Trusts policies and procedures. To learn to identify and highlight any storage capacity issues and identify any bottlenecks within the store for yearly Deceased notes. Prepping Individuals are allocated a daily workload by the supervisor and are then responsible for organising their own day to day tasks. Responsible for identifying, requesting, collecting and tracing all health records for their individually allocated clinics daily in an efficient and timely manner, ensuring all records required for clinics are prepared to the specification of each Specialty. Use the Information Technology associated with the role, in particular the iPM System, Prepping Application and Spreadsheets, to regularly analyse and check the status of clinics of individual patients and clinics, ensuring late additions are identified and prepped within the required timescales Ensure that any variances to the scheduled clinics/missing health records are communicated to the Clinic staff (Nurses and Consultants) prior to the clinic starting. For further details please see attached JD&PS. ***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***