Welcome & Service Team Leader (North & West Dorset Houses)
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 15 June 2025 |
| Location: | Max Gate, Alington Avenue, Dorchester, Dorset, DT1 2FN |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC164461 |
Summary
As the public face of our houses, you'll give information and answer any questions to ensure a memorable visit. You will be responsible for the opening and closing of Hardy’s House Max Gate, Hardy’s Cottage and Clouds Hill. This includes being a key holder and supervising the site for the day, often working alone.
‘Due to the requirement to lone working on occasions, we require you to be 18 or above for this position’.
Salary: £12.75 per hour
Contract/duration: Fixed Term Contract until 30-Oct-2025
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.
A typical shift is from Zero hours to 3 shifts of 7.5 hours per week. Weekend working will be a requirement in this role.
Interview date: Tuesday 24th June 2025
Potential start date: ASAP
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a welcome team working across the literary houses of Thomas Hardy (Hardy’s Cottage and Max Gate) and T.E. Lawrence (Clouds Hill).
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You will assist in the delivery of guided tours which celebrate Thomas Hardy and T.E. Lawrence and meet the needs of your visitors and volunteers. Flexible across all areas of the properties, you will be involved in supporting all aspects of the property operation, including regular conservation cleaning duties and occasionally helping with gardening, supporting risk management, and developing the visitor experience offer.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
The Welcome & Service Team Leader will go the extra mile to make a visitor’s day. You’re a team player and communicate well with others. The team leader follows, sets the standard and leads the team on Health & Safety procedures.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
‘Due to the requirement to lone working on occasions, we require you to be 18 or above for this position’.
Salary: £12.75 per hour
Contract/duration: Fixed Term Contract until 30-Oct-2025
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.
A typical shift is from Zero hours to 3 shifts of 7.5 hours per week. Weekend working will be a requirement in this role.
Interview date: Tuesday 24th June 2025
Potential start date: ASAP
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a welcome team working across the literary houses of Thomas Hardy (Hardy’s Cottage and Max Gate) and T.E. Lawrence (Clouds Hill).
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You will assist in the delivery of guided tours which celebrate Thomas Hardy and T.E. Lawrence and meet the needs of your visitors and volunteers. Flexible across all areas of the properties, you will be involved in supporting all aspects of the property operation, including regular conservation cleaning duties and occasionally helping with gardening, supporting risk management, and developing the visitor experience offer.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
The Welcome & Service Team Leader will go the extra mile to make a visitor’s day. You’re a team player and communicate well with others. The team leader follows, sets the standard and leads the team on Health & Safety procedures.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places