Band 3 ED Receptionist KGH&QH-Apprentice | Barking Havering and Redbridge Univ Hospitals NHS Trust

Posting date:	02 June 2025
Salary:	Not specified
Additional salary information:	£27,658 per annum inclusive
Hours:	Full time
Closing date:	02 July 2025
Location:	Romford, RM7 0AG
Company:	Barking Havering and Redbridge University Hospitals NHS Trust
Job type:	Apprenticeship
Job reference:	7250336/162-7071-TA

Summary

We are looking for someone with excellent communication skills to join our front of house reception service as an Apprentice Receptionist at Queen’s and King George Hospitals Emergency Departments.

You will need to be able to remain calm under pressure as this role will involve interactions with difficult/distressed patients and relatives who will expect empathy from you. You will learn to use various NHS systems to access and record patient details and update their records. Duties include registering patients, booking follow-up appointments and arranging transport for patients

You will be required to work cross-site at both Queens & King George Hospital. The role requires working on an 8-week rolling rota covering both sites 24 hours a day, 7 days a week, including public holidays. You must be able to work all shift patterns and at both sites, this is non-negotiable

Alongside the role you will complete the Level 2 Customer Service apprenticeship.



If you already hold a Customer Service qualification or have extensive Customer Service experience, then you are not eligible to apply for this post.



Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship youmustmeet the following criteria

Be 18 years old or over

Have the right to work in the UK (without restrictions)

Have been permanently resident in the UK for the past 3 years

Complete all work related to the apprenticeship in the set timeframe. This includes attendance at all workshops, meetings with your allocated Education Coach and all written assignments.



Book in patients accurately; ensuring all mandatory fields are updated on various systems, (Careflow, Adastra, and BARTS transport).

Check the spine for CPIS & FGMIS alerts and communicate to triage nurse.

Book transport for discharged or transferred patients.

Accurately maintain filing in numeric order and archive as per protocol.

Ensure the uniform policy is adhered to at all times.

Ensure telephone enquiries are answered promptly, courteously, and accurately with due regard to patient confidentiality.

Generate appointments for various clinics.

Assist in training of new staff.

Ensure BEST training is compliant at all times.

Ensure the patient/reception working area is kept tidy at all times and confidentiality is maintained.

Ensure forms/photocopied documents are available.

Follow the Trauma/Unknown processes when booking in.

Be aware of downtime process and follow when needed.

We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer inspecial measures; we’ve openedtwo new theatresat our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been namedthe top CEOby the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need totransform the A&E at Queen’sand get rid of corridor care.

Our patients are benefitting from ourWomen’s Health Hubin Ilford; anAgeing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) atBarking Community Hospitaland atSt George’s Health and Wellbeing Hubin Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexiblyand more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wageemployer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.


This advert closes on Thursday 12 Jun 2025

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