IT Technical Services Officer (AV)
| Posting date: | 02 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | AB10 7QB |
| Remote working: | On-site only |
| Company: | Robert Gordon University |
| Job type: | Permanent |
| Job reference: | RGU07416 |
Summary
Robert Gordon University (RGU) is widely recognised as a distinctive part of Aberdeen and Scotland’s education landscape. Every one of our employees makes their own unique and equally important contribution to our success, at every level of our operation.
This is a key role in the IT Services Dept, working with and alongside colleagues in the AV/IT team, wider Service desk team, and with the AV Senior Support Analyst to provide AV and IT services and support, to the University.
Supporting the University's AV and IT resources, staff, and students, you will provide and promote excellent customer service, responses to incidents and requests, support the university’s teaching/meeting rooms, and provide additional support to the wider ServiceDesk team as and when required.
You will play a part in developing the team, seeking ways to improve the services, and ensuring you are abreast of new technologies.
You will have a proven track record of assisting with the support of Audio-Visual solutions, working with colleagues across the University on projects assisting with AV elements as well as 3rd party providers and maintaining those working relations.
You will benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.
We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential. For more information, please visit Our Diverse Workforce pages.
This is a key role in the IT Services Dept, working with and alongside colleagues in the AV/IT team, wider Service desk team, and with the AV Senior Support Analyst to provide AV and IT services and support, to the University.
Supporting the University's AV and IT resources, staff, and students, you will provide and promote excellent customer service, responses to incidents and requests, support the university’s teaching/meeting rooms, and provide additional support to the wider ServiceDesk team as and when required.
You will play a part in developing the team, seeking ways to improve the services, and ensuring you are abreast of new technologies.
You will have a proven track record of assisting with the support of Audio-Visual solutions, working with colleagues across the University on projects assisting with AV elements as well as 3rd party providers and maintaining those working relations.
You will benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.
We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential. For more information, please visit Our Diverse Workforce pages.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.