Housing Advisor
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £27,466 per year |
| Hours: | Full time |
| Closing date: | 23 June 2025 |
| Location: | EH92HG |
| Remote working: | On-site only |
| Company: | Viewpoint Housing Association |
| Job type: | Permanent |
| Job reference: | Housing Advisor |
Summary
Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.
You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants, and other customers.
You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring: -
• Experience in the delivery of effective and efficient customer service.
• Strong administrative skills
• Excellent interpersonal skills with a high level of organisational and communication skills.
• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
This post is subject to a disclosure check which Viewpoint will cover the fee associated with this.
You will receive a generous reward package, which includes:
• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme
• Bluelight Card Discounts
• Employee Assistance Programme (EAP)
For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.
How to Apply
To apply for the vacancy, you must complete our online application form - we do not accept CV's.
When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
Closing Date: Sunday, 22 June 2025 at midnight
Interviews: Week commencing Monday, 30 June 2025
You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants, and other customers.
You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.
You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.
The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.
To be successful in this role you will bring: -
• Experience in the delivery of effective and efficient customer service.
• Strong administrative skills
• Excellent interpersonal skills with a high level of organisational and communication skills.
• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.
This post is subject to a disclosure check which Viewpoint will cover the fee associated with this.
You will receive a generous reward package, which includes:
• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme
• Bluelight Card Discounts
• Employee Assistance Programme (EAP)
For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.
How to Apply
To apply for the vacancy, you must complete our online application form - we do not accept CV's.
When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.
Closing Date: Sunday, 22 June 2025 at midnight
Interviews: Week commencing Monday, 30 June 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.