Complaints Co-ordinator
| Posting date: | 02 June 2025 |
|---|---|
| Salary: | £31,030 to £33,200 per year, pro rata |
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | Eastleigh, Hampshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Crown Prosecution Service |
| Job type: | Permanent |
| Job reference: | 409175 |
Summary
As the Complaints Co-ordinator, you will work closely with legal managers to filter Complaints, Feedback and Victim Right to Review’s, and allocate these in line with the timeframes. You will be part of the Victim Liaison Unit and will be responsible for providing excellent customer service, both verbally and in writing. You will work in conjunction with managers to identify themes and lessons learnt. You will monitor performance and timeliness data to ensure compliance with service standards.
The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.
You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.
The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.
You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.