Regional Engagement & Support Lead
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £30,000.00 per year |
| Additional salary information: | £30000.00 a year |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Colchester, CO4 9JU |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B0423-25-0002 |
Summary
Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working. Experience in delivering training, presentations, or educational sessions to diverse professional groups. Strong IT skills, including experience with electronic patient records or digital care systems. Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders. Effective interpersonal skills Flexible and positive Responsible Well organised Full, valid UK driving licence Self-motivated Ability to work effectively under pressure, to deadlines and to prioritise workloads. Ability to work effectively as part of a team with good interpersonal skills. Demonstrable commitment to own continuous professional development. Ability to travel independently to other sites. DUTIES & RESPONSIBILITIES Quality and Coordination of End-of-Life Care Teach and promote accurate and timely recording of patients needs, wishes, and preferences in MCCR. Facilitate the secure sharing of patient information across all relevant care settings. Work with clinical teams to embed MCCR into routine care pathways. Stakeholder Engagement Build and maintain effective working relationships with stakeholders including primary care, community services, acute hospitals, hospices, care homes, mental health trusts, ambulance services, and out-of-hours providers. Identify and address barriers to adoption and use of MCCR, escalating issues as appropriate. Act as a key point of contact for queries, feedback, and support related to MCCR. Education and Training Develop and deliver training sessions, workshops, and resources tailored to different professional groups. Maintain up-to-date user guides, FAQs, and best practice materials. Support Provide ongoing support and troubleshooting for staff using MCCR. Troubleshooting basic issues with users accounts and installations of the application. Communicating with end users IT support teams. Acting as the liaison between the end user and the supplier support teams for more complex issues. Monitoring, Reporting, and Quality Improvement Establish and maintain systems for collecting feedback from users and stakeholders. Monitor MCCR usage, data quality, and outcomes through regular audits and reporting. Analyse data to identify trends, gaps, and opportunities for improvement. Support and contribute to quality improvement projects related to end-of-life care and digital record use. Promotion and Communication Contribute the development and dissemination of communications that promote the benefits and impact of MCCR. Organise and participate in awareness-raising events, meetings, and forums. Engage with patient, carer, and public groups to gather input and share updates. Governance and Compliance Help to ensure compliance with information governance, data protection, and confidentiality requirements. Support the development and review of policies, protocols, and standard operating procedures for MCCR use. 8. System Development and Integration Liaise with IT and digital teams to support system updates, enhancements, and integration with other digital health records. Gather and relay user feedback to inform ongoing system development. Miscellaneous The role is hybrid, involving both remote work and substantial local travel across the ICS footprint to facilitate face-to-face engagement, training, and support. Provide cover for Regional Engagement & Support Lead MCCR (insert region) when required.