Customer Support
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £25,260 per year |
| Additional salary information: | hybrid working days available |
| Hours: | Full time |
| Closing date: | 29 June 2025 |
| Location: | Brighton, East Sussex, BN1 1HW |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH410630_1748614681 |
Summary
Customer Support Agent
Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable products and services to our customers.
- Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
- Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
- CRM experience is preferred but not essential.
- Excellent written and verbal communication skills.
- A methodical and logical approach to problem-solving.
- Ability to work autonomously and as part of a team.
- High level of accuracy and attention to detail.
- Basic understanding of GIS is preferred but not essential.
- Strong customer service skills.
- Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.