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Helpline Advisor
| Posting date: | 30 May 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 17 June 2025 |
| Location: | M155BP |
| Remote working: | On-site only |
| Company: | Independent Choices Greater Manchester |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.
Key Responsibilities
Respond to helpline calls and assess the needs of individuals affected by DVA
Offer guidance, emotional support, and information on available resources
Maintain confidentiality and build trust with callers
Ensure accurate record-keeping and follow-up support where necessary
Key Responsibilities
Respond to helpline calls and assess the needs of individuals affected by DVA
Offer guidance, emotional support, and information on available resources
Maintain confidentiality and build trust with callers
Ensure accurate record-keeping and follow-up support where necessary