Customer Services Advisor - Saltash
| Posting date: | 29 May 2025 |
|---|---|
| Salary: | £15,288 per year |
| Hours: | Part time |
| Closing date: | 28 June 2025 |
| Location: | Saltash, Cornwall |
| Remote working: | On-site only |
| Company: | The Dash Group (SW) Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Services Advisor – Saltash
Dash Express, part of the well-established The Dash Group, is looking for a proactive and dedicated Customer Service Advisor to join our team in Saltash, Cornwall. This role is a key part of our expanding operations and is designed to support our growing business as we continue to deliver exceptional service across the South West.
As the first point of contact for our customers, you will play a vital role in maintaining our reputation for outstanding service, ensuring smooth communication and problem-solving for deliveries, bookings, and customer enquiries.
Main Duties & Responsibilities
• Customer service support for depot
• End of day admin for inputs and POD cleardown
• Dealing with customer calls and taking messages
• Phone calls and emails from depots and recipients chasing deliveries (inbound and outbound freight)
• Driver/customer complaints
• Assisting any customers/visitors to the site
• Customer bookings and pricing enquiries
• Dealing with internal and external emails
• Processing claims and credits
• General administrative duties
Personal Specification
Essential
• Previous experience within the parcel logistics industry
• Strong administration skills
• Organised with good attention to detail
• Confident in dealing with people on the phone and in person
• Confident with figures
• Proactive approach to tasks
• Adaptable
Desirable
• Full driving licence valid in the UK
Further Information
Reporting to: Depot General Manager
Based: Saltash
Days of Work: Tuesday – Thursday 08:30 – 17:00 (24 hours)
Salary: £15,288
Holiday Entitlement: 5.6 weeks per year including Bank Holidays
An Enhanced Holiday benefit: For every continuous year you’re with us, you’ll receive an extra day of holiday, up to a maximum of five.
Dash Express, part of the well-established The Dash Group, is looking for a proactive and dedicated Customer Service Advisor to join our team in Saltash, Cornwall. This role is a key part of our expanding operations and is designed to support our growing business as we continue to deliver exceptional service across the South West.
As the first point of contact for our customers, you will play a vital role in maintaining our reputation for outstanding service, ensuring smooth communication and problem-solving for deliveries, bookings, and customer enquiries.
Main Duties & Responsibilities
• Customer service support for depot
• End of day admin for inputs and POD cleardown
• Dealing with customer calls and taking messages
• Phone calls and emails from depots and recipients chasing deliveries (inbound and outbound freight)
• Driver/customer complaints
• Assisting any customers/visitors to the site
• Customer bookings and pricing enquiries
• Dealing with internal and external emails
• Processing claims and credits
• General administrative duties
Personal Specification
Essential
• Previous experience within the parcel logistics industry
• Strong administration skills
• Organised with good attention to detail
• Confident in dealing with people on the phone and in person
• Confident with figures
• Proactive approach to tasks
• Adaptable
Desirable
• Full driving licence valid in the UK
Further Information
Reporting to: Depot General Manager
Based: Saltash
Days of Work: Tuesday – Thursday 08:30 – 17:00 (24 hours)
Salary: £15,288
Holiday Entitlement: 5.6 weeks per year including Bank Holidays
An Enhanced Holiday benefit: For every continuous year you’re with us, you’ll receive an extra day of holiday, up to a maximum of five.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.