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Reach Out IT and Tech Bar Front of House Team Leader
| Posting date: | 29 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | University of Glasgow |
| Job type: | Permanent |
| Job reference: | 174693 |
Summary
University Services
Information Services
Reach Out IT and Tech Bar Front of House Team Leader
Vacancy Reference: 174693
Salary: UofG Grade 6, £33,482 - £37,174 per annum.
The University of Glasgow has been changing the world for more than 574 years, and today we are one of the world's top 100 universities. We are delighted to have been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for a Reach Out IT and Tech Bar Front of House Team Leader to join the University’s Information Services.
The successful candidate will be responsible for the day-to-day management and delivery of a first-class customer service to all users of the Reach Out IT Service and Tech Bar, in person and digitally, as part of the wider Reach Out team. They will also be responsible for ensuring the university community has in-person access to a wide range of IT services and support via Reach Out Tech Bar.
The postholder will be responsible for the effective delivery of frontline IT services and online support, using detailed knowledge and experience to supervise and support the team to deliver service aims. As well as the responsibility for contributions to medium to long term service planning and enhancement for Reach Out across the University.
This post is full time and open ended (permanent).
Apply online at: Reach Out IT and Tech Bar Front of House Team · University of Glasgow
Closing Date: 23:45 19th June 2025
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Information Services
Reach Out IT and Tech Bar Front of House Team Leader
Vacancy Reference: 174693
Salary: UofG Grade 6, £33,482 - £37,174 per annum.
The University of Glasgow has been changing the world for more than 574 years, and today we are one of the world's top 100 universities. We are delighted to have been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for a Reach Out IT and Tech Bar Front of House Team Leader to join the University’s Information Services.
The successful candidate will be responsible for the day-to-day management and delivery of a first-class customer service to all users of the Reach Out IT Service and Tech Bar, in person and digitally, as part of the wider Reach Out team. They will also be responsible for ensuring the university community has in-person access to a wide range of IT services and support via Reach Out Tech Bar.
The postholder will be responsible for the effective delivery of frontline IT services and online support, using detailed knowledge and experience to supervise and support the team to deliver service aims. As well as the responsibility for contributions to medium to long term service planning and enhancement for Reach Out across the University.
This post is full time and open ended (permanent).
Apply online at: Reach Out IT and Tech Bar Front of House Team · University of Glasgow
Closing Date: 23:45 19th June 2025
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.