Area Manager
| Posting date: | 29 May 2025 |
|---|---|
| Salary: | £38,000 to £42,000 per year |
| Hours: | Full time |
| Closing date: | 28 June 2025 |
| Location: | Central London, London |
| Remote working: | On-site only |
| Company: | Fairford Associates |
| Job type: | Permanent |
| Job reference: | CL348 |
Summary
Originally founded more than 20 years ago, my client is a market-leading company operating as a single source solution provider, offering comprehensive and bespoke facilities management and cleaning services in the heart of London. From humble beginnings, they have enjoyed impressive organic growth across a diverse array of demanding luxury retail and sophisticated commercial clients that includes over 150 blue-chip companies with both retail and office sites. The company continues to grow, remaining firmly in family hands. Their principles of twenty years ago remain the same to uphold the highest levels of service, quality, reliability, flexibility and environmental Sustainability. The staff have pride in the company which results in a low staff turnover. Currently I am working in partnership with them to find an industry experienced Area Manager.
The Area Manager is responsible for overseeing cleaning operatives across multiple sites, ensuring the consistent delivery of high-quality services that meet client expectations and operational standards. This role serves as the key link between on-site operations and strategic objectives by managing schedules, supervising teams, and maintaining compliance. Additionally, the Area Manager plays a critical role in client management by acting as the primary contact for client inquiries and concerns, building and maintaining strong relationships to enhance client satisfaction, addressing service issues proactively, and identifying opportunities for service improvements and additional offerings. The portfolio is Central London based with luxury retail stores and high-end office sites, approximately 60+ sites in number varying in size from 1 cleaner sites to 10 cleaner sites totalling 90-100 operatives.
Key Responsibilities:
Responsible for work allocation to the cleaning team, keeping within the specified detail of the contracts.
Control and issue cleaning materials, ensuring stock rotation and safety in storage.
Carry out scheduled cleaning audits to monitor and manage operative’s performance and adherence to Company standards as per the requirements of the contract
Identify training needs and deliver training as required.
Ensure a professional image is always maintained by the team.
Check condition of the equipment, organise repairs/replacements as appropriate to ensure that all equipment is in safe working order, PAT tested and serviced.
Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
Liaise with the clients on a regular basis. Manage the day-to-day procedures regarding inspections.
Efficiently deal with reactive situations whether client or employee generated, including taking action in the evenings or at weekends should the need arise.
Provide support where required as specified by the management team.
Prepare a weekly written report outlining status of sites, issues in relation to performance.
Attend monthly operations meetings at Head Office or as required
Deputising as necessary to support the site and area management teams.
Excellent English-speaking skills are required, in addition Spanish language skills, would be preferred but not essential
Your day-to-day management will be mostly early mornings. However, due to the nature of the business, flexibility to work other hours of the day and weekends will be required. Therefore, a London location will be required for candidates in order to be able to attend early site meetings and to get back from evening sites. A travelcard is provided as all the sites are so centrally focused.
Salary up to £40k possibly higher, travelcard, standard 28 days and company pension, access to Gym close to office
Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.
The Area Manager is responsible for overseeing cleaning operatives across multiple sites, ensuring the consistent delivery of high-quality services that meet client expectations and operational standards. This role serves as the key link between on-site operations and strategic objectives by managing schedules, supervising teams, and maintaining compliance. Additionally, the Area Manager plays a critical role in client management by acting as the primary contact for client inquiries and concerns, building and maintaining strong relationships to enhance client satisfaction, addressing service issues proactively, and identifying opportunities for service improvements and additional offerings. The portfolio is Central London based with luxury retail stores and high-end office sites, approximately 60+ sites in number varying in size from 1 cleaner sites to 10 cleaner sites totalling 90-100 operatives.
Key Responsibilities:
Responsible for work allocation to the cleaning team, keeping within the specified detail of the contracts.
Control and issue cleaning materials, ensuring stock rotation and safety in storage.
Carry out scheduled cleaning audits to monitor and manage operative’s performance and adherence to Company standards as per the requirements of the contract
Identify training needs and deliver training as required.
Ensure a professional image is always maintained by the team.
Check condition of the equipment, organise repairs/replacements as appropriate to ensure that all equipment is in safe working order, PAT tested and serviced.
Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
Liaise with the clients on a regular basis. Manage the day-to-day procedures regarding inspections.
Efficiently deal with reactive situations whether client or employee generated, including taking action in the evenings or at weekends should the need arise.
Provide support where required as specified by the management team.
Prepare a weekly written report outlining status of sites, issues in relation to performance.
Attend monthly operations meetings at Head Office or as required
Deputising as necessary to support the site and area management teams.
Excellent English-speaking skills are required, in addition Spanish language skills, would be preferred but not essential
Your day-to-day management will be mostly early mornings. However, due to the nature of the business, flexibility to work other hours of the day and weekends will be required. Therefore, a London location will be required for candidates in order to be able to attend early site meetings and to get back from evening sites. A travelcard is provided as all the sites are so centrally focused.
Salary up to £40k possibly higher, travelcard, standard 28 days and company pension, access to Gym close to office
Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.