Customer Service Administrator
| Dyddiad hysbysebu: | 28 Mai 2025 |
|---|---|
| Cyflog: | £24,762 i £25,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Calne, Wiltshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | New Resource Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CSA |
Crynodeb
Summary:
We are proud to be working on behalf of a specialist manufacturer of sustainable living solutions in their search for a Customer Services Administrator.
This role focuses on the accurate and timely processing of sales orders to meet contracted delivery schedules and uphold a consistently high level of customer service. The position sits within a close-knit customer service team of three and reports directly to the Customer Service Manager. Collaboration with external sales and technical teams is essential to ensure optimal support for clients and to maintain a standard of service excellence.
Key responsibilities:
• Deliver a consistently high standard of customer care in line with service expectations.
• Handle customer enquiries related to non-standard or complex requests, liaising with internal departments as needed and escalating to the Customer Service Manager when appropriate.
• Maintain ongoing communication with customers to provide updates on order progress.
• Coordinate with internal departments such as Logistics to ensure service requirements are clearly communicated and acted upon.
• Provide regular support and contact to assigned customer accounts.
• Escalate account-wide issues—such as pricing discrepancies or account setup concerns—to the relevant Account Manager.
• Process credit notes for customers, including those related to monthly/annual rebates and machinery support.
• Share relevant updates and information with team members to support effective collaboration.
• Maintain confidentiality regarding customer, company, and commercial information at all times.
• Manage customer care tasks within the SAP system and maintain up-to-date customer interactions in CRM.
• Generate weekly reports on unresolved customer issues.
• Collaborate with Credit Control to help resolve outstanding account matters.
• Identify and calculate pricing errors as required.
• Uphold professional standards in appearance, conduct, punctuality, and workspace organization.
• Carry out any other reasonable duties as assigned by the Customer Service Manager or senior staff.
Ideal Candidate:
• Good standard of education, including GCSEs (or equivalent) in Maths and English
• NVQ in Customer Service or equivalent qualification (desirable)
• Proven experience in a fast-paced administrative role
• Background in a customer-facing position, in person, over the phone, or via email
• Comfortable working within a busy team environment, demonstrating strong collaboration
• Experience within a manufacturing organisation (desirable)
• Previous work in a similar customer service setting (desirable)
• Exceptional interpersonal and communication skills with both internal and external contacts
• Confident and polite telephone manner
• Strong attention to detail and accuracy
• Ability to work effectively under pressure and meet tight deadlines
• Flexible, proactive, and capable of adjusting priorities to achieve results
• Organised and able to manage time and resources efficiently
• Commercial awareness and ability to make informed decisions within company procedures
• Confident in decision-making and problem-solving within defined parameters
• Competent in Microsoft Office 365, particularly Word and Excel, for data entry and reporting
• Experience with SAP and/or CRM systems (desirable)
• Friendly, enthusiastic, and collaborative team player
• Resilient, driven, and committed to continuous improvement
• Honest, trustworthy, and operates with integrity
• Maintains composure under pressure and remains solution-focused
• Self-motivated with the ability to work independently
• Committed to high-quality output and continuous learning
• Customer-focused, with a commitment to delivering a positive experience
• Alignment with structured team competencies and professional behaviours (desirable)
Benefits:
• New Joiner Bonus
• Employee Referral Bonus
• Attendance Bonus
• One Team, One Target Bonus
• Pension
• Death in Service
• Private Health Insurance
• Health Assessments
• Holiday
• Loyalty Rewards
• Jury Duty
• Home & Tech Scheme
• Cycle to Work Scheme
• Corporate Gym Membership
• Bowood House & Gardens Corporate Pass
• Christmas Hamper
• Company Counsellor
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.
We are proud to be working on behalf of a specialist manufacturer of sustainable living solutions in their search for a Customer Services Administrator.
This role focuses on the accurate and timely processing of sales orders to meet contracted delivery schedules and uphold a consistently high level of customer service. The position sits within a close-knit customer service team of three and reports directly to the Customer Service Manager. Collaboration with external sales and technical teams is essential to ensure optimal support for clients and to maintain a standard of service excellence.
Key responsibilities:
• Deliver a consistently high standard of customer care in line with service expectations.
• Handle customer enquiries related to non-standard or complex requests, liaising with internal departments as needed and escalating to the Customer Service Manager when appropriate.
• Maintain ongoing communication with customers to provide updates on order progress.
• Coordinate with internal departments such as Logistics to ensure service requirements are clearly communicated and acted upon.
• Provide regular support and contact to assigned customer accounts.
• Escalate account-wide issues—such as pricing discrepancies or account setup concerns—to the relevant Account Manager.
• Process credit notes for customers, including those related to monthly/annual rebates and machinery support.
• Share relevant updates and information with team members to support effective collaboration.
• Maintain confidentiality regarding customer, company, and commercial information at all times.
• Manage customer care tasks within the SAP system and maintain up-to-date customer interactions in CRM.
• Generate weekly reports on unresolved customer issues.
• Collaborate with Credit Control to help resolve outstanding account matters.
• Identify and calculate pricing errors as required.
• Uphold professional standards in appearance, conduct, punctuality, and workspace organization.
• Carry out any other reasonable duties as assigned by the Customer Service Manager or senior staff.
Ideal Candidate:
• Good standard of education, including GCSEs (or equivalent) in Maths and English
• NVQ in Customer Service or equivalent qualification (desirable)
• Proven experience in a fast-paced administrative role
• Background in a customer-facing position, in person, over the phone, or via email
• Comfortable working within a busy team environment, demonstrating strong collaboration
• Experience within a manufacturing organisation (desirable)
• Previous work in a similar customer service setting (desirable)
• Exceptional interpersonal and communication skills with both internal and external contacts
• Confident and polite telephone manner
• Strong attention to detail and accuracy
• Ability to work effectively under pressure and meet tight deadlines
• Flexible, proactive, and capable of adjusting priorities to achieve results
• Organised and able to manage time and resources efficiently
• Commercial awareness and ability to make informed decisions within company procedures
• Confident in decision-making and problem-solving within defined parameters
• Competent in Microsoft Office 365, particularly Word and Excel, for data entry and reporting
• Experience with SAP and/or CRM systems (desirable)
• Friendly, enthusiastic, and collaborative team player
• Resilient, driven, and committed to continuous improvement
• Honest, trustworthy, and operates with integrity
• Maintains composure under pressure and remains solution-focused
• Self-motivated with the ability to work independently
• Committed to high-quality output and continuous learning
• Customer-focused, with a commitment to delivering a positive experience
• Alignment with structured team competencies and professional behaviours (desirable)
Benefits:
• New Joiner Bonus
• Employee Referral Bonus
• Attendance Bonus
• One Team, One Target Bonus
• Pension
• Death in Service
• Private Health Insurance
• Health Assessments
• Holiday
• Loyalty Rewards
• Jury Duty
• Home & Tech Scheme
• Cycle to Work Scheme
• Corporate Gym Membership
• Bowood House & Gardens Corporate Pass
• Christmas Hamper
• Company Counsellor
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.