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Bilingual Healthcare Advocate
| Posting date: | 28 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | London, E14 3BQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | E0136-25-0039 |
Summary
Advocate To ask for relevant information from the client before and during the consultation, to enable the Health Care Professional to make a full assessment of the clients health and social needs To relay to the Health Professionals any other issues raised by the client during the consultation, ensuring that the client receives the required support and is assisted in accessing other appropriate services, if necessary, via referral. To represent and interpret for patients in accordance with their needs and to contact the Health Professional on behalf of the client if necessary. To respond directly to clients queries, seeking out appropriate information for them from the appropriate agencies. To undertake joint home visits with Health Care Professionals to advocate for the client and to facilitate the consultation. To carry out brief written translation, when it is part of communication with patients assisting the Health Professional. To advise Health Professionals about relevant community and cultural support groups this may be appropriate for the patient. To liaise with other services to ensure that patients attend their appointments. To empower patients to articulate their health needs in relation to health services explaining rights and entitlements. Advocates should provide information and respect patient choices, as well as sign posting clients who wish to learn English to access language classes. To challenge discriminatory behaviour towards patients, communities and staff in a professional manner, informing the manager about any issues of concern and seeking advice about how to resolve them. If required, assist patients to raise their concerns and provide information about the complaints process. To initiate contact with local community groups to build links with communities and their representatives. To provide information sessions for these groups about the availability of, and access to, health services. To assist with recruitment of bilingual workers in the services, testing language skills, as required. 1.15 To identify and refer to the Health Professionals any concerns arising from clinic sessions or home visits. Health promotion and clinical To organise and facilitate or assist other Health professionals in the setting up and facilitating health promotion events with community groups, e.g. Diabetes awareness, Weaning, prevention obesity etc. To participate in Health Clinics, advising clients on aspects of childcare and child health under the supervision of the health visitor and School Health Nurses, following specific training. To contribute to the development of health promotion material that is evidence based and culturally appropriate, in collaboration with other colleagues. To review health promotion literature and audio-visual material for its appropriateness to the Tower Hamlets and Waltham Forest communities. To disseminate educational materials and resources (e.g. videos, leaflets and posters) ensuring that all resources are accessible to local needs. To identify and refer to relevant parties any concerns arising from clinical settings and home visits such as adult or child protection or other health concerns. To provide advice to Health Care Professionals in relation to relevant communities and their cultural issues. To participate in house training sessions for Health Professionals providing a perspective on working with particular cultural groups. To provide support for health screening and health protection campaigns, giving accurate information to clients, e.g. regarding breast and cervical screening, immunisation programmes, control of infectious diseases. To assist health care professionals with development, facilitation and provision of health education sessions for community groups. To ensure that Advocates have the most recent health promotion and service information available during their contact with clients. To organise and run specific health promotion events at the request of Health Professionals and as guided by them. To undertake specific project work in relation to Health Care, in conjunction with the manager and health professionals. Clinical governance To have an awareness of identification of vulnerable children and adults who may be Subject to abuse, and to follow GP Care Group Child and Adult Protection procedures and guidelines, referring any concerns to the health care professional. To participate in quality improvement e.g. through use of Essence of Care quality benchmarking and standards. To contribute to the provision of regular reports on the service, including activity, audit and evaluation. To report all untoward accidents or incidents promptly and, when necessary, co-operate with any investigation undertaken. To consider clinical and non-clinical risk management in all day-to-day work, adhering to policies aimed at minimising risks. To have responsibility for the health, safety and welfare of self and others and to comply at all times with individual responsibilities under the Health and Safety at Work Act. This includes identifying and reporting any potential hazards in the environment. To maintain accurate records of work with individual clients, in accordance with GP Care Group guidelines and standards for records and record keeping. To participate in the GP Care Group appraisal process and the development of a personal development plan and take responsibility for ensuring own professional development. To undertake relevant training, and ensure own skills and knowledge are up to date. To participate in regular one-to-one supervision with manager. To work at all times within the policies, procedures and guidelines of the GP Care Group. Communication To interact sensitively with Clients of different ages in an empathetic manner. To use listening skills, to develop a trusting relationship with clients, to enable them to feel confident in their consultations with Health Professionals. To provide an effective interpreting service for clients. To provide written translations of simple information when required. To communicate effectively with Health Care Professionals, local Voluntary Organisations and groups. To develop good working relationships with GPs and other Health Professionals and to improve the quality of existing and new health services for patients/communities by sharing cultural information. To work as a member of the Tower Hamlets Advocacy & Interpreting team, promoting effective communication within the team and contribute to the daily running of the team. To provide regular feedback to health care professionals, following contact with individual clients and groups, and inform them of any problems or difficulties encountered during contact with clients. To communicate about contacts using phone, Teams, letters and email. To use computer systems, including Word and E-mail, MS Teams and Sesui for effective communication of information. To highlight and share areas of good practice in relation to Service user engagement and community participation with colleagues across the health economy. To attend regular meetings to keep up to date with service and organisation changes, including individual meetings with Service Manager and Team Meetings. Information To share information with Health Professionals about clients requirements so that health needs can be identified and appropriate changes made in order to provide a more responsive and effective service. To respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act 1998. To provide activity information as required for service performance monitoring and evaluation. To provide a quarterly summary of activities and issues arising in own work, in order to assist with service planning and monitoring. To participate in project evaluation activities and data collection. To participate in and support health surveys and profiling of health needs with minority ethnic communities. To provide assistance in research projects through interpreting or checking questionnaires. Effort To maintain a high level of mental focus during individual or group consultations and case conferences as an interpreter. To be able to manage in situations where a family member may become verbally or physically aggressive. To ensure staff and patient safety and to comply with relevant GPCG policies. To assess risk and act appropriately. To interact sensitively with clients, who may be distressed, or having to deal with difficult information, e.g. relating to a childs diagnosis, palliative care, domestic violence etc. To be able to travel between base and homes, surgeries, clinics and schools as required. As well as flexible home working. To be able to travel between base and homes, surgeries, clinics and schools as required. As well as flexible home working.