Customer Engagement Manager
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX |
| Remote working: | On-site only |
| Company: | Groundwork South |
| Job type: | Contract |
| Job reference: | CEM0625 |
Summary
Job Vacancy | Groundwork South
Customer Engagement Manager
Location: 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX
Contract: Fixed Term Contract – March 2026
Salary: Circa £32k
Hours: 37.5 hours per week
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Groundwork South is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. The position of Customer Engagement Manager (CEM) is an exciting opportunity to work in a key role in the delivery of our Water Efficiency Programme.
Summary of role: The Customer Engagement Manager plays a pivotal role within the Groundwork Water Efficiency management team, taking the lead on generating appointments for our domestic and non-household water efficiency services delivered on behalf of various water companies across London and the South of England.
This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers.
You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.
For key requirements of the role please see the personal specification attached to the Job Description on our website.
In return we offer you:
• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan and 24-hour Healthline
• Employee Assistance Programme - including mental health helpline and face to face counselling.
• Salary sacrifices schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
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Apply now!
Download the Job Application pack below:
*link*
Please send your completed application form, quoting reference ‘CEM0625’ to recruitment.south@groundwork.org.uk
For further information and to discuss the role please contact Dion Bachmann at dion.bachmann@groundwork.org.uk
Closing date for applications: 22nd June 2025
Interview date: 27th June 2025
If DBS check is required, include: Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.