Medical Receptionist
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Birmingham, B23 5TJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4399-25-0004 |
Summary
Main Duties and Responsibilities Greet patients and visitors in a professional and welcoming manner Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately Book, amend, and cancel appointments using EMIS clinical system Register new patients and update patient details as needed Process repeat prescription requests and liaise with clinical staff when needed Maintain patient confidentiality at all times Scan, file, and manage incoming documents and patient correspondence Monitor and respond to practice emails and tasks Support clinicians and management with administrative tasks Maintain a clean and organised reception area Work collaboratively with the wider team to ensure excellent patient care Be flexible to cover shifts during staff absences, sickness, or annual leave where possible Excellent communication and interpersonal skills Confident in using computers and clinical systems (EMIS experience desirable) Ability to work well under pressure and manage multiple tasks High attention to detail and accuracy Friendly, professional, and calm manner Strong team player with a proactive attitude Commitment to maintaining confidentiality