6290 - ITaS and Investigation Caseworker
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 6290 |
Summary
Role: ITaS and Investigation Caseworker
Business: Office of Public Guardian (OPG)
Location: OPG Offices in Victoria Square House, Birmingham or Embankment House, Nottingham
Grade: AO
Salary: £24,202
Contract Type: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
If you are successful in this campaign, you could be placed into one of two teams. Below are descriptions of the work carried out by each team and their primary responsibilities, as well as general responsibilities for both teams:
Investigations Triage and Support - ITaS
Team Overview
Investigation Triage and Support Caseworker’s are responsible for reviewing concerns that come into OPG and risk assessing them accurately and in a timely manner, determining whether OPG has jurisdiction to investigate, or whether the concern needs to be signposted to other appropriate external bodies. You will undertake the most appropriate and timely action to safeguard an adult at risk.
Duties and Responsibilities
You will ensure concerns raised about the way in which attorneys are exercising their powers are correctly progressed and/or resolved promptly and effectively. This may involve providing administrative support to OPG’s investigations team including inputting financial data and gathering information such as Land Registry searches and Life Event Verification (LEV) checks.
You will gather the relevant information for each case, liaising with colleagues, external partners, and other agencies as appropriate including care homes, concern raisers and local authorities. This will involve communicating via telephone calls and written letters/emails.
Primary duties include:
• Risk assess all concerns in accordance with the OPG SVA Policy, and instructions from senior staff, contributing to team and unit achievement of published and internal Impact Indicators to Risk Assess 95% of concerns raised within 2 working days and signpost, close off or make a decision to hold cases for a further 10 working days to await essential information, within a maximum of 5 working days.
• Consider whether concerns received are valid and suitable for investigation in accordance with the Mental Capacity Act 2005.
• Where OPG jurisdiction to investigate does not exist, ‘signpost’ safeguarding concerns to appropriate external bodies such as social services accurately, working to the IIP and internal standards.
• Notify relevant Local Authorities via a Safeguarding Adults at Risk referral to instruct/inform; providing accurate information within information sharing protocols to enable them to action in relation to concerns received regarding vulnerable adults.
• Contact relevant parties of a case to obtain information, including concern raiser, local authorities, and care homes.
• Identify, categorise, record, and correctly prioritise concerns that require safeguarding activity, and conduct appropriate and relevant enquires to determine if OPG have grounds to investigate.
• Continually update the safeguarding case action records/administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions.
Investigations
Team Overview
Investigation Caseworkers will be responsible for their own case load, with investigations de-escalated from investigators. De-escalated cases may include: no further action being taken due to loss of legal jurisdiction following a donor passing away, an attorney disclaiming or evidence confirming the donor has capacity to deal with the concerns themselves.
Investigation Caseworkers will be responsible for administration tasks such as writing reports and completing closures for their cases and sending out any required closure letters or referrals.
Investigation caseworkers will be responsible for escalating cases to investigators where necessary, for example, when it appears necessary to make an application to the Court of Protection.
Business: Office of Public Guardian (OPG)
Location: OPG Offices in Victoria Square House, Birmingham or Embankment House, Nottingham
Grade: AO
Salary: £24,202
Contract Type: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
If you are successful in this campaign, you could be placed into one of two teams. Below are descriptions of the work carried out by each team and their primary responsibilities, as well as general responsibilities for both teams:
Investigations Triage and Support - ITaS
Team Overview
Investigation Triage and Support Caseworker’s are responsible for reviewing concerns that come into OPG and risk assessing them accurately and in a timely manner, determining whether OPG has jurisdiction to investigate, or whether the concern needs to be signposted to other appropriate external bodies. You will undertake the most appropriate and timely action to safeguard an adult at risk.
Duties and Responsibilities
You will ensure concerns raised about the way in which attorneys are exercising their powers are correctly progressed and/or resolved promptly and effectively. This may involve providing administrative support to OPG’s investigations team including inputting financial data and gathering information such as Land Registry searches and Life Event Verification (LEV) checks.
You will gather the relevant information for each case, liaising with colleagues, external partners, and other agencies as appropriate including care homes, concern raisers and local authorities. This will involve communicating via telephone calls and written letters/emails.
Primary duties include:
• Risk assess all concerns in accordance with the OPG SVA Policy, and instructions from senior staff, contributing to team and unit achievement of published and internal Impact Indicators to Risk Assess 95% of concerns raised within 2 working days and signpost, close off or make a decision to hold cases for a further 10 working days to await essential information, within a maximum of 5 working days.
• Consider whether concerns received are valid and suitable for investigation in accordance with the Mental Capacity Act 2005.
• Where OPG jurisdiction to investigate does not exist, ‘signpost’ safeguarding concerns to appropriate external bodies such as social services accurately, working to the IIP and internal standards.
• Notify relevant Local Authorities via a Safeguarding Adults at Risk referral to instruct/inform; providing accurate information within information sharing protocols to enable them to action in relation to concerns received regarding vulnerable adults.
• Contact relevant parties of a case to obtain information, including concern raiser, local authorities, and care homes.
• Identify, categorise, record, and correctly prioritise concerns that require safeguarding activity, and conduct appropriate and relevant enquires to determine if OPG have grounds to investigate.
• Continually update the safeguarding case action records/administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions.
Investigations
Team Overview
Investigation Caseworkers will be responsible for their own case load, with investigations de-escalated from investigators. De-escalated cases may include: no further action being taken due to loss of legal jurisdiction following a donor passing away, an attorney disclaiming or evidence confirming the donor has capacity to deal with the concerns themselves.
Investigation Caseworkers will be responsible for administration tasks such as writing reports and completing closures for their cases and sending out any required closure letters or referrals.
Investigation caseworkers will be responsible for escalating cases to investigators where necessary, for example, when it appears necessary to make an application to the Court of Protection.