Support Coordinator
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £25,379 per year, pro rata |
| Hours: | Part time |
| Closing date: | 26 June 2025 |
| Location: | RG41 5RD |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Colostomy UK |
| Job type: | Temporary |
| Job reference: |
Summary
Support Co-ordinator
Salary: £25,379pa (pro rata)
Hours: 14 – 17.5 hours per week, spread across 2 or 3 days (either Monday – Wednesday, or Wednesday – Friday).
Contract: Rolling 6-month contract, with the potential to extend or become permanent.
Location: Office-based (Winnersh Triangle, RG41 5RD), hybrid arrangement can be discussed
Start date: ASAP, ideally early July 2025
We are seeking a Support Co-ordinator to provide essential administrative and coordination support for our stoma support services. This role involves answering incoming calls on our stoma helpline, coordinating volunteer support, overseeing inbox and voicemail management, and maintaining our CRM system. You will also assist with organising rotas, ensuring timely processing of post and orders, answering live chat queries, moderating our Facebook Support Group and stock checking support literature.
Our ideal candidate is a compassionate and resilient individual with excellent communication and organisational skills, who thrives in a fast-paced support environment. They will bring strong customer service experience, ideally within a health or disability-related charity, and have a good understanding of stoma care—lived experience would be a valuable asset. Confident in using IT systems and managing administrative tasks with accuracy, they are proactive, adaptable, and work well both independently and as part of a team. With empathy, professionalism, and a non-judgmental attitude, they are motivated to make a positive impact, providing sensitive support to individuals while maintaining confidentiality and upholding high standards.
Please see the Job-Pack for more information.
To apply
Please send your CV and a one page covering letter to Ria Robinson, Volunteers Manager, at joinourteam@colostomyuk.org by midday on Thursday 5th June 2025. If you would like to discuss the role, you can call Ria on 0118 228 1368. We encourage early applications, as we are reviewing and interviewing candidates on a rolling basis and may close the vacancy early if a suitable candidate is found.
In your cover letter, please tell us:
About your relevant experience
Your understanding of stomas
What skills and qualities you will bring to the role
Why you’d like to work for us, and within our support team
Where you saw the job advertised
Your preference in terms of working pattern
Interviews will take place at our office in Winnersh or virtually. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Trustee with Fundraising experience
We are looking for a Trustee with fundraising experience to join our charity.
We are a wonderful established national charity supporting people living with any type of stoma. Our volunteers are essential to our work and being a not for profit in these times is challenging, we need individuals that want to serve as a trustee to help grow and govern our charity. It is an excellent way to support a cause you feel passionately about, a trustee role also gives you that opportunity to give back and make a difference at a strategic level, bringing your expertise and knowledge to support us and help us reach our vision – of wanting to live in a world where having a stoma presents no obstacles and carries no stigma. The trustee role is also about your development too , in strategy, governance, leadership, business and risk management.
You don’t need any previous trustee experience, just time, passion and relevant insight into fundraising.
Please see the Job-Pack for more information.
Salary: £25,379pa (pro rata)
Hours: 14 – 17.5 hours per week, spread across 2 or 3 days (either Monday – Wednesday, or Wednesday – Friday).
Contract: Rolling 6-month contract, with the potential to extend or become permanent.
Location: Office-based (Winnersh Triangle, RG41 5RD), hybrid arrangement can be discussed
Start date: ASAP, ideally early July 2025
We are seeking a Support Co-ordinator to provide essential administrative and coordination support for our stoma support services. This role involves answering incoming calls on our stoma helpline, coordinating volunteer support, overseeing inbox and voicemail management, and maintaining our CRM system. You will also assist with organising rotas, ensuring timely processing of post and orders, answering live chat queries, moderating our Facebook Support Group and stock checking support literature.
Our ideal candidate is a compassionate and resilient individual with excellent communication and organisational skills, who thrives in a fast-paced support environment. They will bring strong customer service experience, ideally within a health or disability-related charity, and have a good understanding of stoma care—lived experience would be a valuable asset. Confident in using IT systems and managing administrative tasks with accuracy, they are proactive, adaptable, and work well both independently and as part of a team. With empathy, professionalism, and a non-judgmental attitude, they are motivated to make a positive impact, providing sensitive support to individuals while maintaining confidentiality and upholding high standards.
Please see the Job-Pack for more information.
To apply
Please send your CV and a one page covering letter to Ria Robinson, Volunteers Manager, at joinourteam@colostomyuk.org by midday on Thursday 5th June 2025. If you would like to discuss the role, you can call Ria on 0118 228 1368. We encourage early applications, as we are reviewing and interviewing candidates on a rolling basis and may close the vacancy early if a suitable candidate is found.
In your cover letter, please tell us:
About your relevant experience
Your understanding of stomas
What skills and qualities you will bring to the role
Why you’d like to work for us, and within our support team
Where you saw the job advertised
Your preference in terms of working pattern
Interviews will take place at our office in Winnersh or virtually. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Trustee with Fundraising experience
We are looking for a Trustee with fundraising experience to join our charity.
We are a wonderful established national charity supporting people living with any type of stoma. Our volunteers are essential to our work and being a not for profit in these times is challenging, we need individuals that want to serve as a trustee to help grow and govern our charity. It is an excellent way to support a cause you feel passionately about, a trustee role also gives you that opportunity to give back and make a difference at a strategic level, bringing your expertise and knowledge to support us and help us reach our vision – of wanting to live in a world where having a stoma presents no obstacles and carries no stigma. The trustee role is also about your development too , in strategy, governance, leadership, business and risk management.
You don’t need any previous trustee experience, just time, passion and relevant insight into fundraising.
Please see the Job-Pack for more information.