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Administrative Coordinator (Wellbeing Team)
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £26,942 to £29,179 per year |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | York St John University |
| Job type: | Permanent |
| Job reference: | 087-25 |
Summary
Full time permanent
Location: York
Salary: £26,942 to £29,179 per annum
Introduction to York St John University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Student Wellbeing, Disability and Inclusion Service provides high quality support to students. Comprising of two teams: Wellbeing & Welfare and Disability & Inclusion, providing holistic clinical and solution focussed support to enable students to engage successfully with their studies. The service offers a multi-disciplinary approach to student wellbeing, working collaboratively to achieve excellent outcomes for students.
The role
We are looking to appoint a full-time Administrative Coordinator to work within our Student Wellbeing Team at York St John University.
The post-holder will provide skilled, high-level administrative support which underpins the effective running of the University’s Wellbeing Team. This includes allocating and communicating appointments for students, monitoring waiting times and key service data, fielding initial enquiries from a range of sources, administering the waiting list, making decisions about when to escalate issues, and assisting with a range of other administration duties.
The role also requires that the post-holder will develop and maintain relationships across the university community, working as part of the broader Student Services teams and the Student Success & Learning Services directorate. They will connect with colleagues, working together to ensure students are properly signposted to relevant and appropriate support
The successful candidate will be joining the University at an exciting time, as we implement service developments to further improve the student experience.
Required skills and experience
With a background of working in a customer-focussed environment, the successful candidate will have significant experience of providing a high standard of administrative support.
The successful candidate will have excellent interpersonal and communication skills, including the ability to respond effectively in challenging interactions with customers.
In addition, the post-holder will have experience of making standard day-to-day decisions, such as how best to prioritise, organise and undertake work, whilst maintaining safety and confidentiality.
Additional information
Any queries about the specifics of the role and suitability for the post should be directed to Sonia Rooney (Head of Student Wellbeing, Disability and Inclusion). Email: s.rooney@yorksj.ac.uk.
Interviews are expected to be held on Friday 27th June 2025.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Sunday 08 June 2025 at midnight
Provisional Interview Date - Friday 27 June 2025
Location: York
Salary: £26,942 to £29,179 per annum
Introduction to York St John University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The Student Wellbeing, Disability and Inclusion Service provides high quality support to students. Comprising of two teams: Wellbeing & Welfare and Disability & Inclusion, providing holistic clinical and solution focussed support to enable students to engage successfully with their studies. The service offers a multi-disciplinary approach to student wellbeing, working collaboratively to achieve excellent outcomes for students.
The role
We are looking to appoint a full-time Administrative Coordinator to work within our Student Wellbeing Team at York St John University.
The post-holder will provide skilled, high-level administrative support which underpins the effective running of the University’s Wellbeing Team. This includes allocating and communicating appointments for students, monitoring waiting times and key service data, fielding initial enquiries from a range of sources, administering the waiting list, making decisions about when to escalate issues, and assisting with a range of other administration duties.
The role also requires that the post-holder will develop and maintain relationships across the university community, working as part of the broader Student Services teams and the Student Success & Learning Services directorate. They will connect with colleagues, working together to ensure students are properly signposted to relevant and appropriate support
The successful candidate will be joining the University at an exciting time, as we implement service developments to further improve the student experience.
Required skills and experience
With a background of working in a customer-focussed environment, the successful candidate will have significant experience of providing a high standard of administrative support.
The successful candidate will have excellent interpersonal and communication skills, including the ability to respond effectively in challenging interactions with customers.
In addition, the post-holder will have experience of making standard day-to-day decisions, such as how best to prioritise, organise and undertake work, whilst maintaining safety and confidentiality.
Additional information
Any queries about the specifics of the role and suitability for the post should be directed to Sonia Rooney (Head of Student Wellbeing, Disability and Inclusion). Email: s.rooney@yorksj.ac.uk.
Interviews are expected to be held on Friday 27th June 2025.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
Closing Date - Sunday 08 June 2025 at midnight
Provisional Interview Date - Friday 27 June 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.