French Speaking Technical Support Agent
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £26,255 per year |
| Hours: | Full time |
| Closing date: | 26 June 2025 |
| Location: | Newark, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Future Prospects Group Ltd |
| Job type: | Permanent |
| Job reference: | FP39041 |
Summary
French Speaking Technical Support Agent
Newark, Full Time, Permanent, Hybrid options available
Salary £26,255 rising to £27,257 after probation
We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
With the position of the French Speaking Technical Support Agent you will receive many benefits including:
Birthday day off
28 days of holiday increasing up to 5 more with each year of the service
Holiday buy/sell scheme (up to 3 days)
Sick pay - increasing with the length of service
Paid volunteer day
Employee Assistance Program
Hybrid working/remote working after probation
£1,000 Salary Increase when passed 6 month probation
THE ROLE
As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support. Duties include:
Offering technical support in both French and English
Using CRM and other systems to log incidents
Providing solutions to technical faults
Escalating technical queries when required
Monitor group mailboxes, ensuring all inbound queries receive a response
THE CANDIDATE
An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:
Fluent in written and spoken French and English
Excellent problem solving skills
Attention to detail
Great communication skills
Flexible approach to working hours
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.
Newark, Full Time, Permanent, Hybrid options available
Salary £26,255 rising to £27,257 after probation
We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
With the position of the French Speaking Technical Support Agent you will receive many benefits including:
Birthday day off
28 days of holiday increasing up to 5 more with each year of the service
Holiday buy/sell scheme (up to 3 days)
Sick pay - increasing with the length of service
Paid volunteer day
Employee Assistance Program
Hybrid working/remote working after probation
£1,000 Salary Increase when passed 6 month probation
THE ROLE
As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support. Duties include:
Offering technical support in both French and English
Using CRM and other systems to log incidents
Providing solutions to technical faults
Escalating technical queries when required
Monitor group mailboxes, ensuring all inbound queries receive a response
THE CANDIDATE
An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:
Fluent in written and spoken French and English
Excellent problem solving skills
Attention to detail
Great communication skills
Flexible approach to working hours
Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.
The services of Future Prospects are those of an Employment Agency.