Practice Manager
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £45,000 to £50,000 per year |
| Additional salary information: | £45000 - £50000 a year |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Catterick Garrison, DL9 3JD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C0003-25-0004 |
Summary
Key Responsibilities Utilising all the roles across the team to support all aspects of practice functionality, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Including the development and implementation of key strategic plans such as practice improvement plans and CQC compliance and preparedness plans Working with the Lead GP and ANP to lead the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and provide line management within the defined practice structure. To work alongside HR and finance colleagues in the production of detailed reports and management of these functions. To provide excellent primary care services to our community and to offer safe, enjoyable employment for a competent and diverse workforce. Detailed Job Description Practice Operations Oversee all operational systems, including telephones, appointment scheduling, prescriptions and patient records management, ensuring they function optimally at all times. Develop and implement systems for evaluating and enhancing operational services under the Quality and Outcome Framework. Ensure the clinical information and patient medical records are maintained following correct processes and retained in line with GDPR regulations. Liaise with NHS Property Services and oversee the maintenance, repair and security of practice premises, ensuring compliance with health & safety and fire regulations. Ensure effective management of stock, including medical supplies and equipment. Ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Requirements. Digital Transformation & Technological Innovation Liaise with the Clinical Leads to develop the practices digital transformation efforts, exploring new technologies such as Telehealth, AI-based solutions, or automation to enhance service delivery and operational efficiency. Evaluate and implement software upgrades or changes to improve patient care and employee workflows. Develop and implement the practice's IT strategy, ensuring effective use of clinical systems and software to improve operational efficiency. Ensure security measures to protect data, including crisis prevention and disaster recovery plans. Manage and contribute to development and maintenance of IT systems. Patient Services Develop and maintain patient services to meet the evolving needs of the practice population. Manage, review and action results from patient satisfaction surveys. Manage patient complaints, either informal or formal, using the practices in-house complaints procedure. Business Planning Working with management team colleagues lead the development and implementation of a practice business plan, exploring innovative service provision ideas tailored to the needs of the practice population. Collaborate with local practices and foster integration with military colleagues through forums such as the CICC working groups, Practice Managers Groups and Primary Care Network. Regularly monitor and report on key performance metrics such as patient satisfaction, financial performance, employee turnover, operational efficiency and adherence to quality standards. Develop action plans to address any identified performance gaps and continuously improve practice operations. Oversee the use of data to create insight to support the understanding of performance. Human Resources Work with colleagues within the Human Resources function to ensure that we: Foster a positive workplace culture by supporting employee development, well-being initiatives, promoting work-life balance and enhancing team morale. Ensure the practice is appropriately resourced within budget constraints, with people who possess the skills, experience and commitment needed to meet the practice's operational and clinical needs. Ensure effective recruitment, selection and induction of new employees. Managing performance and facilitating professional development through appraisals and training plans. Creating a succession plan to ensure the ongoing success of the team. Provide mentorship to employees, ensuring their professional development and career progression. Develop teamwork and conduct productive regular team meetings. Oversee grievance and disciplinary procedures in conjunction with Clinical Leads and HR. Financial Resources Work with colleagues within the Finance Function to set a budget for the practice for each financial year. Work with management team colleagues to manage practice finances, to plan effective budgetary control, ensuring cost efficiencies and maximisation of profitability. Maximise income-generating opportunities, safeguard against fraud and ensure appropriate payment for services rendered. Crisis Management & Business Continuity Planning Lead and maintain crisis management strategies, ensuring preparedness for emergencies such as IT system failures, staffing shortages, or public health crises. Implement and manage business continuity plans to minimise operational disruptions. Care Quality Commission (CQC) Compliance: Advise Board and Executive Director on CQC requirements and implement and follow up any action or improvements required by the CQC to ensure the practice maintains CQC registration. Monitor and develop a CQC preparedness plan which demonstrates the operation of the practice meets the essential standards required by the CQC. Support the practice teams through any inspection visits from the CQC. Sustainability and Environmental Practices Oversee sustainability initiatives to improve energy efficiency, reduce waste, and ensure the practice adheres to environmentally friendly practices. Confidentiality In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, Practice employees and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of Heartbeat may only be divulged to authorised persons in accordance with Heartbeat's policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety You will assist in promoting and maintaining your own and others health, safety and security as defined in the Heartbeat Health & Safety Policy to include: Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary. Equality and Diversity You will support the quality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Quality The post-holder will strive to maintain quality within Heartbeat and will: Participate appropriately in clinical governance meetings and reviews Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.