Billing and Collection Administration Officer
| Dyddiad hysbysebu: | 24 Mai 2025 |
|---|---|
| Cyflog: | £18.07 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mehefin 2025 |
| Lleoliad: | Wembley, London, HA9 0FJ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Brent 5268992 |
Crynodeb
What's involved with this role:
Job Title: Billing and Collection Administration Officer
Ref: Brent 5268992
Pay rate: £18.07 per hour PAYE
A Basic DBS is required for this role.
This is a hybrid role. You will be expected to work on site at least one day during the week.
The role:
We’re looking for a sharp, customer-focused specialist to ensure Council Tax, Business Rates, Adult Social Care Debt, Parking & Road Traffic fines, Sundry Debt, and Housing Benefit Overpayments are billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures.
Billing activities involve identifying liable parties and service details, assessing discounts and refunds, maintaining accurate billing and invoice records, and managing revenue and debt databases.
Key responsibilities:
Resolve customer and stakeholder queries with confidence and clarity, ensuring excellent service while maximising collection and recovery of outstanding liabilities
Process debts through the recovery process efficiently, balancing the needs of individual customers with the Council’s financial goals
Work within the law and Council standards to deliver top-notch service every time
What the client is looking for:
Proficient in Maths & English
Experience in delivering customer-focused advice, handling enquiries, transactions, and complaints across multiple channels (face-to-face, phone, post, and online) in a high-demand environment.
A broad understanding of Council Tax and Debt recovery
Knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
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Job Ref: Brent 5268992
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.