SRA PCN Manager
| Posting date: | 23 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Shrewsbury, SY5 0RF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4510-25-0014 |
Summary
As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across SRA PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage. You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders. This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care. Main responsibilities Enhanced Access and PCN services Coordinate day to day running of Enhanced Access including clinic set up, session planning and rotas Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred Support the development of PCN level services in line with national and local guidance Maintain up to date operating procedures and templates to support delivery Digital and transformation Lead on implementation and management of EMIS Hub, digital triage, cloud telephony and related systems Set up user access, troubleshoot basic issues and support adoption across practices Use data and dashboards to monitor demand and inform planning decisions Help embed new ways of working using technology to improve access and efficiency Workforce coordination and team support Line manage ARRS staff and PCN support team members Support recruitment, onboarding, one to one conversations and team development Help staff feel connected across sites and supported in their roles Liaise with HR and finance colleagues to support retention and performance Partnerships and communications Act as a key link between practices, federation teams, ICB partners and system stakeholders Represent the PCN at meetings and share updates across teams Build strong working relationships and help practices collaborate to solve shared challenges Monitoring and reporting Support contract delivery and ensure compliance with key targets and outcomes Keep service plans, action logs and reports up to date Track service performance, budget usage and support funding claims Other Champion equality, inclusion, safeguarding and good governance across the PCN Stay up to date with training and NHS developments Travel between sites in the PCN area as required