Service Development Manager
| Posting date: | 23 May 2025 |
|---|---|
| Salary: | £46,148.00 to £52,809.00 per year |
| Additional salary information: | £46148.00 - £52809.00 a year |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Leeds, LS1 4AP |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | M9912-25-0027 |
Summary
The opportunity As an NHS Resolution Service Development Manager, you will be reporting to the Head of Early Notification (Legal) and working across Claims Management and Safety & Learning to enable development of the EN Scheme. You will play a pivotal role by undertaking key governance and operational tasks to ensure the team are working towards its strategic objectives, while being responsible for the ongoing development and improvement to the teams operational outputs. This role is offered on a 12 month Fixed Term/secondment basis to cover maternity leave What you'll be doing You will lead on performance management, providing content for the Head of EN on the operations & compliance of the scheme and identify reporting opportunities and improvements to existing frameworks. You will use your excellent writing and communication skills to ensure quality reports are drafted, and webpages, publications and presentations are creatively prepared and continuously maintained and improved. You will contribute towards the main aims of the scheme by proactively ensuring data quality and quality assurance within a range of KPIs and management information for potential onward submission to external stakeholders and publications. You will be expected to engage staff across the organisation working in collaboration to achieve excellent results and enable confident internal and external publications. What you'll bring You will bring your enthusiasm, creativity and expertise to build and deepen working relationships with both the Early Notification team and colleagues across NHS Resolution. Your ability to use your own initiative and proactive approach to implement meaningful and effective change and support the developments of the EN scheme. What we offer in return Please refer to our careers pages for more information life at NHSR and everything else we can offer. 27 days of annual leave (increasing with length of service) Pay that reflects your skills and experience in line with wider NHS pay scales Membership in one of the best pensions schemes in the UK Investment in training Flexible working We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates. Who we are At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK Please see our careers site for further details about us Additional Information We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI. Closing date: 8th June 2025 This role is offered on a 12 month Fixed Term/secondment basis to cover maternity leave We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. This role offers flexible working with a possibility to work on a hybrid or homeworking basis from our Leeds/London offices.