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PALS and Complaints Coordinator
| Posting date: | 23 May 2025 |
|---|---|
| Salary: | £31,469.00 to £38,308.00 per year |
| Additional salary information: | £31469.00 - £38308.00 a year |
| Hours: | Full time |
| Closing date: | 06 June 2025 |
| Location: | Hatfield, AL8 6YE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9367-25-0449 |
Summary
Job Summary: The PALS and Complaints Co-ordinator will: Facilitate high quality and professional Complaints functions for service users, carers and others seeking information, help or advice, or expressing concerns and complaints relating to services provided by HPFT, taking into account: The needs of service users, carers and the public The national standards and statutory procedures for Complaints Acts as the first point of contact for service users, carers and others who wish to raise concerns, enabling them to pursue their concerns in the most appropriate way and managing complaints effectively when they arise. Works closely with Service Line Leads, Service Managers and Clinical staff. Provides support to team members in administration of Complaints management, data reporting and recording, management of information and communications. Supports Division and Complaints Investigators with the complaints process to ensure that complaints and concerns are investigated and responded to appropriately, and lessons learned so that there is continuous improvement of services.