Customer Support Advisor
| Posting date: | 23 May 2025 |
|---|---|
| Salary: | £12.93 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 21 June 2025 |
| Location: | Thatcham, Berkshire, RG19 6AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5268386 |
Summary
What's involved with this role:
Job Title: Customer Support Advisor
Ref: SGN 5268386
Pay rate: £12.93 per hour PAYE
This is a long-term temp role and will extend beyond the initial 3 months.
The role:
A Customer Support Advisor, with strong customer handling experience, is required to support a project where thousands of customers details are being updated and any support customers may need is being recorded.
You will be responsible for maintaining high data quality in the customer domain, in D365 and other relevant systems, ensuring that data is held centrally for full transparency and that suitable contract arrangements are in place for the continued management of all compliance elements within your defined areas.
The role is repetitive and requires great attention to detail and an excellent and professional phone manner.
Key responsibilities:
Deliver timely, safe, and effective outcomes for customers
Resolve customer queries within targets
Handle queries across Housing, Garages, Mutual Exchanges, Repairs, and Home Ownership (e.g., permissions, applications, tenancy info) in line policies
Ensure accurate data entry into systems to maintain detailed customer interaction records
What the client is looking for:
Strong attention to detail
Excellent and professional phone manner
Strong customer handling experience
Ability to create and maintain accurate records, including performance reports, legal documents, invoices, spreadsheets, and databases
Proficient in data quality monitoring methods and issue identification, including reconciliations
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
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Job Ref: SGN 5268386
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.