Revenues and Benefits Officer, full time X 2 positions available
| Posting date: | 22 May 2025 |
|---|---|
| Salary: | £26,901 to £29,306 per year |
| Hours: | Full time |
| Closing date: | 05 June 2025 |
| Location: | Maldon, Essex |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Maldon District Council |
| Job type: | Permanent |
| Job reference: | MDC001876 |
Summary
We are looking for two customer focussed individuals to be part of our small Revenues and Benefits Team. You will mainly be dealing with Council Tax and Housing Benefit customers and related work.
Whilst experience of working within a Revenues and Benefits team would be desirable, we are able to offer the opportunity to study for a professional qualification as an IRRV apprentice to the right candidate and what is essential is that you have:
• A strong customer focus with excellent communication skills.
• A positive “can do” attitude to help us deliver the highest quality standards of service for our customers.
• Good IT skills and the ability to learn new systems quickly.
• Attention to detail, with good levels of accuracy.
As a Revenues and Benefits Officer, you will be responsible for:
• Ensuring accurate, professional, and timely case management service to our customers across a range of service areas and activities.
• Undertaking non-complex casework that requires an understanding of relevant service processes, regulations, and legislation.
• Delivering excellent customer service.
• Ensuring strict confidentiality is maintained and data protection rules are followed.
• Promoting and supporting customer self-service.
• Identifying improvements in our customer and service provision.
Whilst experience of working within a Revenues and Benefits team would be desirable, we are able to offer the opportunity to study for a professional qualification as an IRRV apprentice to the right candidate and what is essential is that you have:
• A strong customer focus with excellent communication skills.
• A positive “can do” attitude to help us deliver the highest quality standards of service for our customers.
• Good IT skills and the ability to learn new systems quickly.
• Attention to detail, with good levels of accuracy.
As a Revenues and Benefits Officer, you will be responsible for:
• Ensuring accurate, professional, and timely case management service to our customers across a range of service areas and activities.
• Undertaking non-complex casework that requires an understanding of relevant service processes, regulations, and legislation.
• Delivering excellent customer service.
• Ensuring strict confidentiality is maintained and data protection rules are followed.
• Promoting and supporting customer self-service.
• Identifying improvements in our customer and service provision.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.