Part time Facilities Front line Customer Service Assistant
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Manchester, M22 9PQ |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75703878 |
Summary
Are you excited to join a front line operational team to deliver your part of the Bee Network to make sure our customers get the best experience?
Are you looking for a challenging but rewarding role that will enhance your skills and develop your knowledge of the Bee Network?
Your Role
As a Facilities Front line Customer Service Assistant,you will work as part of a team supporting the delivery of Bee Network servicesacross Greater Manchester. You will be a key part of the Facilities Operations Team and will be based on site at one of our operational locations.
In this role one of the critical parts will be maintaining the cleanliness of TfGM bus stations by ensuring the facilities are always kept clean and tidy. The other key part will be delivering excellent customer service to ensure every journey matters. Pride in what we do, and how we support the network to keep Manchester moving is essential. You will liaise with internal stakeholders, operators and our management team to be the key contact whilst on duty and will often be the first person a customer will speak to.
This role involves shift work, our operational hours are Monday to Friday 7am 7pm and alternate Saturdays 8:20am - 4:20pm. Sundays and Bank Holidays are not required at this location. Please note these are operational times and this will be on a rotational shift basis.
For more information, please see the Job Profile below.
Who are we?
Facilities Operations are responsible for the safe operation of TfGM's operational sites and for delivering face to face help and assistance to the customers of the Bee Network.
We are the frontline team for TfGM and the Bee Network. Playing a crucial role in the delivery of the Bee Network ensuring theservices and facilities remain accessible, safe and reliable.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
You’ll have experience in an operational/customer service role in a busy, bustling, vibrant environment and you’ll recognise the requirements and demands of providing excellent customer service to diverse audiences. You’ll know what the Bee Network is all about and the role that TfGM operational staff play in the delivery of the network. In this role you will be using a mobile device, and you’ll need some experience of using Microsoft applications such as Outlook, Word, Excel, PowerPoint and Teams.
What we can offer you
We have a permanent, 25 hour part time role available with a salary of £28,069 - £29,881 per annum pro rata depending on skills and experience plus 12.5% shift allowance, this means that at some locations as you’ll work on a rostered basis and we’ll add an extra 12.5% onto your total pay for the month (not just for certain shifts).
We will also be creating a talent bank for future vacancies across our interchanges within Greater Manchester over the next 6 months.
Our benefits include:
- 28 days holiday per annum (plus bank holidays)
- Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
- Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions.
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
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