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Administrator - Advisory and Complementary Workforce (ACW)

Job details
Posting date: 21 May 2025
Salary: £12.76 per hour
Hours: Full time
Closing date: 28 May 2025
Location: Newcastle upon Tyne, Tyne and Wear, NE1 4PA
Remote working: Fully remote
Company: Brook Street
Job type: Temporary
Job reference: BBBH401926_1747831518

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Summary

Administrator - Advisory and Complementary Workforce (ACW)
Location: Remote (Newcastle-based role, fully home working)
Contract Type: Temporary (until December 2025, with strong potential for a permanent opportunity)
Start Date: ASAP
Working Hours: Monday to Friday
Pay Rate: £12.76 per hour (paid weekly)

Brook Street is proud to be supporting the Care Quality Commission (CQC) in the recruitment of an Administrator to join their Advisory and Complementary Workforce (ACW) team.

Role Overview:
This role is responsible for delivering high-quality administrative support within the ACW team. The successful candidate will contribute to efficient and effective service delivery through scheduling, compliance, and engagement processes. You will work under the direction of the ACW Coordinator, ensuring excellent customer service is maintained across the directorates and workforce.

Key Responsibilities:

  • Manage the scheduling process for the Advisory and Complementary Workforce, ensuring efficiency and effectiveness using data and workforce knowledge.

  • Administer welcome, engagement, and compliance activities.

  • Build and maintain strong relationships with stakeholders to support and embed key processes.

  • Respond to resourcing requests within agreed service levels.

  • Maintain accurate records and match workforce availability to operational needs using the National Resource Planning Tool.

Key Skills and Experience:

  • Strong interpersonal skills with the ability to interact professionally with internal and external stakeholders.

  • Experience handling high volumes of queries and data.

  • Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

  • Quick to adapt to new technologies and working practices.

  • Detail-oriented with a strong ability to follow processes accurately and consistently.

Requirements:

  • Valid right to work in the UK and possession of photo ID.

  • A private home working environment with a suitable desk and chair setup.

  • Reliable internet connection.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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