Patient Booking Assistant | University College London Hospitals NHS Foundation Trust

Posting date:	14 May 2025
Salary:	Not specified
Additional salary information:	£30,039 - £31,088 per annum of inclusive HCAS
Hours:	Full time
Closing date:	20 June 2025
Location:	London, NW1 2BU
Company:	University College London Hospital
Job type:	Contract
Job reference:	7210956/309-UCLH-6320

Summary

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

Are you highly motivated, reliable, and enthusiastic? Do you have experience of working in a busy environment with competing demands? We would love to hear from you.

The Administration Assistants are a key point of contact for clinicians and administrative teams. You will work collaboratively with Service Team Leaders and Assistant General Managers when booking new appointments and escalating capacity concerns accordingly. This role is fast paced and provides you with the opportunity to manage a varied workload.

You must be capable and competent in the use of patient administration systems and be able to work with a range of professionals including consultants, GPs, Senior Managers, and administrative colleagues both internal and external. We will expect you to understand 18-week RTT pathways.

We are committed to ensuring that no job applicant or employee receives less favorable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National Throat, Nose and Ear Hospital

· Eastman Dental Hospital

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.



For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.



Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. 

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?


This advert closes on Wednesday 28 May 2025

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