Research Coordinator
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 03 June 2025 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/14036628/939912 |
Summary
About the role
Positioned at the heart of our Customer team, the Insight team\'s mission is to own the understanding of colleagues, customers, competitors and market performance, giving clear routes to driving the change we need to be a truly customer-centric business and winning with customers!
As the Panel Coordinator, you will be responsible for coordinating end to end testing of our products with a panel of customers, and sharing the results with business partners to drive improvements in product quality!
You\'ll work with teams across Tesco to land these results, and support teams in building action plans driven by insight.
You will be responsible for
- Coordinating the testing schedule for food and non-food products, capturing requirements and presenting the process to customers.
- Production of testing invitations, audiences, surveys and publishing of results using the customer platform including supervising customer queries as the need arises.
- Supporting in customer segmentation development to help embed the proposition across the business.
- Presenting clearly and regularly with customers on progress and expectations.
- Supporting and analysing feedback on the proposition pilot and MVP to advise how to improve the proposition.
- Ensuring GDPR adherence in line with Tesco and industry standards, and checking processes and protocols as vital.
- Collaborating with Category teams to develop approaches that meet their expectations for measuring quality, product acceptability and recommendations.
- Collaborating closely with Technology teams to simplify and improve systems and processes.
You will need
- Product research experience.
- Able to work independently and to a high standard.
- Experience working in a product testing programme.
- Experience in a customer facing role/online.
- Experience working with a wide variety of customers.
- Phenomenal verbal and written communication skills to both customers and partners.
- Strong personal organisation and attention to detail.
- Practical problem solver Insight reporting - able to conduct intermediate analysis
- Excel Customer service demeanour or previous customer service experience.
#LI-HA1
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme