Customer Service Advisor
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | £12.40 per hour |
| Additional salary information: | £12.40 P/H ( + up to £2400 per year in KPI related incentives) |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Steeton |
| Remote working: | On-site only |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO1093551 |
Summary
We are currently looking for a Customer Service Coordinator to join our expanding Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 40 hours a week
Salary: £12.40 P/H ( + up to £2400 per year in KPI related incentives)
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key responsibilities include:
Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
Ensuring all breakdown calls are attended to within a 24hr period
Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Working Hours: Monday - Friday, 40 hours a week
Salary: £12.40 P/H ( + up to £2400 per year in KPI related incentives)
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key responsibilities include:
Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
Ensuring all breakdown calls are attended to within a 24hr period
Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.