Menu

EO Team Leader – North and Scotland

Job details
Posting date: 21 May 2025
Salary: £30,975 per year
Hours: Full time
Closing date: 03 June 2025
Location: Sunderland
Company: Government Recruitment Service
Job type: Permanent
Job reference: 406701/7

Apply for this job

Summary

DWP helps people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of Counter Fraud and Compliance and Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations, helping to change people lives and supporting CFCD purpose of fighting fraud in the welfare system. 

Why work here?

Are you looking for a varied, exciting and challenging role? Do you have great communication skills, build relationships easily and a positive mindset?

If so, we would like to hear from you.

We have an amazing opportunity for Team Leaders to come onboard, within CFCD. Our aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse, as well as protecting those most vulnerable in our society.

We are looking for successful applicants who are well suited and committed to providing high levels of customer service who we offer an exciting role at the heart of CFCD. We offer bespoke on the job training with opportunities for progression and development.

Equality, Diversity and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and excited about you bringing your “whole self” to work for CFCD.

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.


Responsibilities will include but will not be restricted to:

  • Lead and motivate staff, providing visible and effective leadership to staff at all levels of the business always engaging in an honest and open way.
  • Act as a positive role model for all staff, motivating and managing staff development.
  • Understand and utilise management information (MI) and other performance data to drive continuous improvement within the team and contribute to overall CFCD Performance.
  • Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations and quality outcomes.
  • Working closely with leaders to ensure consistency and robust application of all DWP policies and ensure staff are aware of their responsibilities.
  • Take responsibility for own development to improve competency and skills and support and coach others to do the same.
  • Promote the work of the department and play an active part in supporting the Civil Service values and culture.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Apply for this job