Customer Services Assistant
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | £16.84 per hour |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Devon, South West England |
| Remote working: | On-site only |
| Company: | Positive Employment |
| Job type: | Contract |
| Job reference: | SG |
Summary
Our client is a large local government organisation and looking for an experienced Customer Services advisor to join their team
This is initially a 3 month contract which may be extended for the right applicant
You will
To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner.
To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
To accurately identify where a specialist response is required and escalate within the target time-scale.
To provide equality and ease of access to all Services and those of its partners, for all residents of and visitors to the area.
Experience in a similar area is essential
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
This is initially a 3 month contract which may be extended for the right applicant
You will
To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner.
To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
To accurately identify where a specialist response is required and escalate within the target time-scale.
To provide equality and ease of access to all Services and those of its partners, for all residents of and visitors to the area.
Experience in a similar area is essential
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35