Customer Engagement Manager
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £50,000 (depending on experience) |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Doncaster, DN4 5JQ |
| Company: | Unipart Rail |
| Job type: | Permanent |
| Job reference: | 1239 |
Summary
Job Advert
Main Purpose
An opportunity has arisen for a Customer Engagement Manager to lead strategic accounts and deliver exceptional customer
experiences. Reporting into the Customer Engagement Director, and with the support of a small team, you’ll take ownership of
renewing and growing sales for assigned Unipart Rail customers, with clear targets for sales and gross margin aligned to our
corporate growth strategy. You’ll lead the delivery of our Customer Engagement System, developing strategic account plans and
managing governance processes to ensure exceptional service throughout the contract lifecycle. By building strong, trust-based
relationships, you’ll help drive value for customers and align their evolving needs with Unipart Rail’s solutions.
This hybrid role offers flexibility, with regular travel required to meet with customers and support ongoing engagement. Ideally
you will be located near to the Doncaster office, however, you could be based near to our Crewe or Southport sites.
Person Specification
We are looking for a dynamic, strategic individual with the ability to interact at senior level, demonstrating a high degree of
impact and credibility. The ideal candidate will have a proven track record of building and developing relationships across all
levels and functions, including working with customers and stakeholders at a strategic level. A strong understanding of core
technical information and product knowledge is essential to support customer sales effectively. You will have experience in
creating and delivering commercially successful account growth, taking ownership of negotiations and uncovering new opportunities
to grow long-term, strategic relationships. Exceptional communication and interpersonal skills are key, along with the ability to
deliver compelling, tailored sales presentations that address specific customer challenges. We're looking for someone with strong
strategic and planning skills, underpinned by a proactive, execution-focused mindset. A high standard of ethical conduct in all
business dealings is required, as well as proficiency in Microsoft Office and related IT systems. You’ll be a team player, a
self-starter who takes initiative, solves problems, and manages time efficiently to meet customer deadlines. While not essential,
knowledge of the rail industry and engineering would be a distinct advantage.
Benefits
* Competitive salary
* Pension and death in service provisions for employees in pension scheme
* Car Allowance
* 25 Days Hols (plus Bank Holidays)
* Employee Assistance Programme (EAP)
* Health and Wellbeing Initiatives
* Employee offers and discounts from various retailers
* Cycle to work scheme, recognition events and rewards
* Free car parking
* Blended / hybrid working available
Unipart Rail - Who are we?
Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 12,000
employees worldwide and has an annual turnover of more than £1 bllion. We have a long heritage in the rail industry based on
decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to
ensure that we remain the first and best choice for our customers. As a valued employee of Unipart Rail, you can look forward to
a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in
employee engagement.
Main Purpose
An opportunity has arisen for a Customer Engagement Manager to lead strategic accounts and deliver exceptional customer
experiences. Reporting into the Customer Engagement Director, and with the support of a small team, you’ll take ownership of
renewing and growing sales for assigned Unipart Rail customers, with clear targets for sales and gross margin aligned to our
corporate growth strategy. You’ll lead the delivery of our Customer Engagement System, developing strategic account plans and
managing governance processes to ensure exceptional service throughout the contract lifecycle. By building strong, trust-based
relationships, you’ll help drive value for customers and align their evolving needs with Unipart Rail’s solutions.
This hybrid role offers flexibility, with regular travel required to meet with customers and support ongoing engagement. Ideally
you will be located near to the Doncaster office, however, you could be based near to our Crewe or Southport sites.
Person Specification
We are looking for a dynamic, strategic individual with the ability to interact at senior level, demonstrating a high degree of
impact and credibility. The ideal candidate will have a proven track record of building and developing relationships across all
levels and functions, including working with customers and stakeholders at a strategic level. A strong understanding of core
technical information and product knowledge is essential to support customer sales effectively. You will have experience in
creating and delivering commercially successful account growth, taking ownership of negotiations and uncovering new opportunities
to grow long-term, strategic relationships. Exceptional communication and interpersonal skills are key, along with the ability to
deliver compelling, tailored sales presentations that address specific customer challenges. We're looking for someone with strong
strategic and planning skills, underpinned by a proactive, execution-focused mindset. A high standard of ethical conduct in all
business dealings is required, as well as proficiency in Microsoft Office and related IT systems. You’ll be a team player, a
self-starter who takes initiative, solves problems, and manages time efficiently to meet customer deadlines. While not essential,
knowledge of the rail industry and engineering would be a distinct advantage.
Benefits
* Competitive salary
* Pension and death in service provisions for employees in pension scheme
* Car Allowance
* 25 Days Hols (plus Bank Holidays)
* Employee Assistance Programme (EAP)
* Health and Wellbeing Initiatives
* Employee offers and discounts from various retailers
* Cycle to work scheme, recognition events and rewards
* Free car parking
* Blended / hybrid working available
Unipart Rail - Who are we?
Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 12,000
employees worldwide and has an annual turnover of more than £1 bllion. We have a long heritage in the rail industry based on
decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to
ensure that we remain the first and best choice for our customers. As a valued employee of Unipart Rail, you can look forward to
a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in
employee engagement.