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Customer Liaison Agent - Polar Park Heathrow
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | £27,000 to £28,000 per year |
| Additional salary information: | Annual Leave of 25 days plus bank holidays / Salary Sacrifice Pension scheme / Death in Service Life Assurance |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | UB7 0EX |
| Remote working: | On-site only |
| Company: | Circle Express Limited |
| Job type: | Permanent |
| Job reference: | CLA - LHR |
Summary
Role Summary:
Act as the main interface between Circle Express and a key customer. Monitor jobs daily on the operating system and answer queries / provide information to customers within a specific timeframe. Effective communication at all times and maintain required service levels by liaising with all teams and depots.
Duties and Responsibilities
Ensure all jobs are proactively managed maintaining communication with the
client at any potential failure point.
Ensure all drivers attain a clear POD on glass and on client paperwork.
Liaising with the operations team, drivers, warehouse staff and other depots
regarding collections and deliveries.
Provide daily reports.
Ensure that any communication to the client is proactive.
Maintain a high level of service and communication with the client at all times.
Working collaboratively with the team to identify challenges and find solutions.
Experience & Qualifications
At least 2 years’ solid working experience in a transport related workplace.
IT literate and good understanding of Microsoft packages.
Able to prioritise.
Customer care orientated.
Good verbal and written dialogue with internal and external contacts.
Calm under pressure.
Able to meet deadlines.
Act as the main interface between Circle Express and a key customer. Monitor jobs daily on the operating system and answer queries / provide information to customers within a specific timeframe. Effective communication at all times and maintain required service levels by liaising with all teams and depots.
Duties and Responsibilities
Ensure all jobs are proactively managed maintaining communication with the
client at any potential failure point.
Ensure all drivers attain a clear POD on glass and on client paperwork.
Liaising with the operations team, drivers, warehouse staff and other depots
regarding collections and deliveries.
Provide daily reports.
Ensure that any communication to the client is proactive.
Maintain a high level of service and communication with the client at all times.
Working collaboratively with the team to identify challenges and find solutions.
Experience & Qualifications
At least 2 years’ solid working experience in a transport related workplace.
IT literate and good understanding of Microsoft packages.
Able to prioritise.
Customer care orientated.
Good verbal and written dialogue with internal and external contacts.
Calm under pressure.
Able to meet deadlines.