6065 - Transition Manager
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year |
| Additional salary information: | The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location. National: £41,463 - £45,276 (which may include an allowance of up to £462) London: £47,657 - £52,040 (which may include an allowance of up to £418) |
| Hours: | Full time |
| Closing date: | 02 June 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 6065 |
Summary
Transition Manager
Location: National*
Closing Date: 02/06/2025
Interviews: week commencing 16/06/2025
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462)
London: £47,657 - £52,040 (which may include an allowance of up to £418)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You’ll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of stakeholders and suppliers, both internal and external.
This role aligns with the Service Transition Manager from the Government Digital and Data Framework
You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and teams as required for the operation and continual improvement of the governance framework and process. Additionally, you’ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests.
The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This role focuses on ensuring seamless transition of new and changed services, including transformational projects, optimising workflows, and enhancing user experience through efficient transition of services from project to live support.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Operate and maintain the Transition Management assurance framework and processes.
Integrate and coordinate all suppliers involved in the Transition Management process to drive value.
Manage service-related risks effectively, escalating them to senior management where required.
Assure the quality of all supplier Transition Management work, demonstrating knowledge if of the lifecycle or capability elements of ITIL
Own an issue until a new owner has been found or the problem has been mitigated or resolved
Enable the transfer of contractual services between suppliers, providing high-level assurance and oversight of the plans and overall performance during the Service Transition lifecycle.
Ensure that major service transitions successfully bring a new or changed service into production within the agreed parameters and tolerance whilst ensuring there is minimal impact on the production services, operations and the support organisation.
Analyse and assess the impact of change from transitions
Provide assurance to the business’s strategies for transitioning new and changed services into the service model.
Ensure appropriate planning for Early Life Support in the Production environment to assure a reduced variation in the predicted and actual performance of transitioned services.
Act as a Subject Matter Expert for Service Transition in order to be able to confidently discuss the role, purpose and benefits of the function.
Provide informed recommendations in the form of Service Readiness Reviews.
See the bigger picture by taking groups of services and investigating how to get the best of the underlying services
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on a defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support, including access to the Calm app.
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days of volunteering paid leave.
Free membership to BCS, the Chartered Institute for IT.
Some offices may have a subsidised on-site Gym.
Person Specification
Essential
Service Transition Management - Relevant experience with all aspects of Service Transition Management including Service Acceptance Criteria, Service Transition Plans, Early Life Support, and Warranty.
Service Management Framework qualification or equivalent experience - strong understanding of service management framework principles and processes and the ability to apply the technical knowledge in project or programme activities.
Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
Location: National*
Closing Date: 02/06/2025
Interviews: week commencing 16/06/2025
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 - £45,276 (which may include an allowance of up to £462)
London: £47,657 - £52,040 (which may include an allowance of up to £418)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You’ll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of stakeholders and suppliers, both internal and external.
This role aligns with the Service Transition Manager from the Government Digital and Data Framework
You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and teams as required for the operation and continual improvement of the governance framework and process. Additionally, you’ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests.
The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This role focuses on ensuring seamless transition of new and changed services, including transformational projects, optimising workflows, and enhancing user experience through efficient transition of services from project to live support.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Operate and maintain the Transition Management assurance framework and processes.
Integrate and coordinate all suppliers involved in the Transition Management process to drive value.
Manage service-related risks effectively, escalating them to senior management where required.
Assure the quality of all supplier Transition Management work, demonstrating knowledge if of the lifecycle or capability elements of ITIL
Own an issue until a new owner has been found or the problem has been mitigated or resolved
Enable the transfer of contractual services between suppliers, providing high-level assurance and oversight of the plans and overall performance during the Service Transition lifecycle.
Ensure that major service transitions successfully bring a new or changed service into production within the agreed parameters and tolerance whilst ensuring there is minimal impact on the production services, operations and the support organisation.
Analyse and assess the impact of change from transitions
Provide assurance to the business’s strategies for transitioning new and changed services into the service model.
Ensure appropriate planning for Early Life Support in the Production environment to assure a reduced variation in the predicted and actual performance of transitioned services.
Act as a Subject Matter Expert for Service Transition in order to be able to confidently discuss the role, purpose and benefits of the function.
Provide informed recommendations in the form of Service Readiness Reviews.
See the bigger picture by taking groups of services and investigating how to get the best of the underlying services
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on a defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support, including access to the Calm app.
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days of volunteering paid leave.
Free membership to BCS, the Chartered Institute for IT.
Some offices may have a subsidised on-site Gym.
Person Specification
Essential
Service Transition Management - Relevant experience with all aspects of Service Transition Management including Service Acceptance Criteria, Service Transition Plans, Early Life Support, and Warranty.
Service Management Framework qualification or equivalent experience - strong understanding of service management framework principles and processes and the ability to apply the technical knowledge in project or programme activities.
Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.