Customer Service Advisor
| Posting date: | 20 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | Barnstaple, Devon, EX31 3NP |
| Company: | Acorn Recruitment |
| Job type: | Temporary |
| Job reference: | a1WNz000002fuxxMAA_1747740231 |
Summary
Role: Customer Service Advisor
Location: Barnstaple
Contract: Temporary ongoing
Pay Rate: £13.26 per hour
Acorn by Synergie are recruiting for a Customer Service Advisor for a temporary role based in Barnstaple.
Main Duties:
- To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner
- Proactively research, respond to and resolve in a timely and professional manner, a wide range of complex and in depth problems covering a wide range of council activitHies
- To take credit/debit card and cheque payments.
- To support the customer complaints and feedback system by receiving and inputting complaints, comments, service requests, and compliments directly onto the appropriate IT system and providing advice and guidance to customers
- Complete forms, applications and respond to more complex correspondence on behalf of customers and advise on eligibility for services.
- Provide high standards of customer care acting in a friendly and knowledgeable manner to both external and internal customers
Experience required:
- At least 12 months experience in a customer service or public facing role, including first point of contact issue resolution.
- Highly developed communication and interpersonal skills
- Knowledge and ability to identify diversity issues, including identifying Safeguarding concerns, in service delivery.
- Microsoft Package Qualification and Experience
- Experience of working positively as part of a team and using own initiative to problem solve and conclude enquiries
Call the team on 01271 343222 fore more information, or apply online today!
Acorn by Synergie acts as an employment business for the supply of temporary workers.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.