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Helplines Team Leader
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | £38,349.28 per year |
| Additional salary information: | London weighting applied to residents of London |
| Hours: | Full time |
| Closing date: | 09 June 2025 |
| Location: | Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP |
| Remote working: | Fully remote |
| Company: | Respect |
| Job type: | Contract |
| Job reference: |
Summary
Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year
Responsible to: Head of Helplines
Responsible for: Helplines Advisors and service
Salary: Point 36-39 £38,349.28 - £41,585.25 (a London Allowance of £3,299.00 will be applied to employees who live in London
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 35 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
Friendly and collaborative working environment
Remote working
25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
Enhanced maternity, adoption and paternity pay
Occupational sick pay depending on length of service and pro-rata for part-time employees.
Access to Employee Assistance Programme
Access to staff discounts
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
About the role:
Respect is seeking two Helplines Team Leaders. You will be the main point of contact for the team of Advisors and provide line management support along with other focused meetings that guide their work with service users.
You will manage concerns raised by Advisors and make decisions on safety actions, and deal with complaints. You will oversee the implementation of a rota system that maximises resource capacity at peak call times to meet high demands. Work collaboratively with partner agencies that deliver programmes of support for both male victims and perpetrators, and set up signposting and referral processes that supports our work.
About you:
At least two years’ experience of working on complex cases in a multi-agency environment and working with other professionals/agency to manage risk and safeguard vulnerable adults and children
An understanding of the root causes of domestic abuse, both individually and societal, and its effects on victims, in particular male victims
An understanding of the help-seeking barriers for male victims of domestic abuse
Ability to lead a team using motivational strategies that inspire and create a positive working atmosphere
A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and submit to operations@respect.org.uk in word doc. format only, please.
For an informal discussion about the role, please contact our HR Team directly on operations@respect.org.uk.
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
Responsible to: Head of Helplines
Responsible for: Helplines Advisors and service
Salary: Point 36-39 £38,349.28 - £41,585.25 (a London Allowance of £3,299.00 will be applied to employees who live in London
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 35 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
Friendly and collaborative working environment
Remote working
25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
Enhanced maternity, adoption and paternity pay
Occupational sick pay depending on length of service and pro-rata for part-time employees.
Access to Employee Assistance Programme
Access to staff discounts
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
About the role:
Respect is seeking two Helplines Team Leaders. You will be the main point of contact for the team of Advisors and provide line management support along with other focused meetings that guide their work with service users.
You will manage concerns raised by Advisors and make decisions on safety actions, and deal with complaints. You will oversee the implementation of a rota system that maximises resource capacity at peak call times to meet high demands. Work collaboratively with partner agencies that deliver programmes of support for both male victims and perpetrators, and set up signposting and referral processes that supports our work.
About you:
At least two years’ experience of working on complex cases in a multi-agency environment and working with other professionals/agency to manage risk and safeguard vulnerable adults and children
An understanding of the root causes of domestic abuse, both individually and societal, and its effects on victims, in particular male victims
An understanding of the help-seeking barriers for male victims of domestic abuse
Ability to lead a team using motivational strategies that inspire and create a positive working atmosphere
A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and submit to operations@respect.org.uk in word doc. format only, please.
For an informal discussion about the role, please contact our HR Team directly on operations@respect.org.uk.
Closing date: 9th June 2025, 17:00
Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
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About Disability Confident
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