C2/SEO Operational Delivery Manager / Deputy Official Receiver
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | £44,812 per year |
| Additional salary information: | £44,812 to £50,213 (national) - £46,926 to £52,583 (London) - Please note that negotiations for the Insolvency Service 2024 Pay Award are still ongoing. We will update this information in future adverts once the pay award is finalised. |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | Stratford |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 406688/4 |
Summary
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 7 employee network groups available to join or become an ally, these include LGBT+, FACES, Break the Stigma, Disability & Health, Part Time Workers, Women’s and Carers.
We offer part-time time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
As an Operations Delivery Lead you will be a highly visible manager, responsible for driving performance, developing and engaging your people, whilst role-modelling Civil Service leadership behaviours. You will be working in a fast paced environment to manage resources to ensure delivery of operational outputs and work with your teams to identify process improvements.
The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors.
The overall purpose of the role is to oversee the management of a team and delivering the throughput of distributions and case completions to meet targets and performance metrics. You will manage and oversee distribution work, admit proofs of debt, provide sound technical advice and play an active role in the wider Insolvency Service.
Responsibilities
The successful candidate will be required to:
- Motivate and lead the teams under your line management to ensure delivery of overall performance expectations, including meeting quality standards.
- Build capability throughout your teams ensuring colleagues have the skill, knowledge and tools to do their jobs effectively.
- Maintain strict oversight on attendance management, poor performance and conduct issues working with peers to ensure consistency of approach and ensure that performance management is fully embedded.
- Use a range of communication channels and methods to engage and inspire your team to deliver on performance targets.
- Be proactive in reviewing processes to identify opportunities for improvement, understanding and managing associated risks; building on team strengths to deliver business outcomes and involve the team in future planning.
- Demonstrate a strong understanding of all related processes, including technical and financial dependencies under your leadership. Support and enforce a stringent governance regime to guard against errors, including maintenance of audit processes and documentation.
- Manage often conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
- Use staff survey action plans and staff forums to drive up people engagement, role modelling a commitment to wellbeing and inclusion.
- Be Accountable for ensuring governance, risk management registers and contingency plans are in place and updated annually/monthly.
- Ensure complaints are managed within set timescales, that corrective action is taken where necessary and that any lessons learned are documented and where necessary actioned.
- Actively managing resources to achieve success and offering up any surplus capacity to other teams. Drafting clear and compelling business cases for additional resource when required.
- Provided technical input into the suite of projects currently on-going as necessary.
- Draft board papers as necessary.
Proud member of the Disability Confident employer scheme