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GP Practice Administrator
| Posting date: | 19 May 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 01 June 2025 |
| Location: | Harrow, HA2 7DU |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A5079-25-0005 |
Summary
JOB TITLE: Administrator BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Administration Manager JOB PURPOSE SUMMARY: To provide efficient and effective administrative support to the Administration Manager, Management and the rest of the Ridgeway Team. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Scanning/filing patient information and documents in electronic and paper records Dealing with telephone queries/requests from patients, and acting as liaison with clinical staff as necessary Summarising patient notes Providing administrative support for clinical referrals Monitoring and coordinating practice email accounts Assisting the practice team in achieving agreed targets and goals Maintaining patient electronic medical record and accessing information when required Perform searches and audits when required Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion. JOB TITLE: Medical Receptionist BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Reception Manager JOB PURPOSE SUMMARY: To provide efficient and effective front line services to patients, clinicians and other stakeholders. To project a friendly and helpful image to patients and other visitors at all times in person, telephone and other communication methods. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Dealing with patient queries and requests via face-to-face, telephone, email and other forms of contact. Processing and allocating prescriptions in conjunction with the clinical team Providing front line services to our walk-in centre and branch surgery Processing patient registrations and deductions on the practice list Maintaining patients electronic medical records and accessing information when required Contact patients for recalls and follow-ups as required by the practice team Booking patient transport, interpreter and other relevant services Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion.