Lean Consultant
| Posting date: | 19 May 2025 |
|---|---|
| Salary: | £60,000 to £70,000 per year |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Ealing, West London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | A2Dominion |
| Job type: | Contract |
| Job reference: |
Summary
Lean Consultant
Salary: £60,000 - £70,000 dependent on experience
Location: Ealing/Staines/Winchester or Oxford office base with hybrid working
Contract: 12-month secondment, 35 hours per week
DBS check required: Standard
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Lean Consultant to join our dedicated Business Improvement division. This role will be tasked with embedding process improvement principles across the organisation by mentoring Performance Partners, facilitating workshops, and driving service enhancements.
Key responsibilities:
Support operational teams in identifying and implementing service improvements to enhance efficiency and effectiveness by documenting standard operating procedures (SOP’s)
Conduct end-to-end process reviews to identify opportunities for optimisation and waste reduction
Develop and document improved workflows that enhance service delivery and align with best practice methodologies
Work closely with key stakeholders to drive performance improvements and cultural change
Analyse key business intelligence, including customer feedback, complaints, survey insights, and operational data, to inform continuous improvement strategies
Facilitate and lead improvement workshops, applying structured problem-solving techniques such as Lean, Six Sigma, and process mapping
Provide mentorship and training to Performance Partners to develop their process improvement capabilities
Collaborate with cross-functional teams to support business transformation initiatives
Champion digital innovation to enhance customer experience and streamline processes
Ensure the application of the Group’s Prioritisation Policy in service delivery design
Monitor the impact of implemented improvements and make iterative refinements based on data and feedback
Present improvement recommendations and impact assessments to senior stakeholders
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Strong knowledge and application of continuous improvement methodologies such as Lean, Six Sigma, and Agile
Ability to lead and facilitate improvement workshops with diverse stakeholder groups
Proven ability to embed a culture of continuous improvement within an organisation
Experience mentoring and coaching teams to develop improvement skills
Ability to manage multiple projects effectively, ensuring timely delivery and impact measurement
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
actively look to attract and recruit disabled people
provide a fully inclusive and accessible recruitment process
offer an interview to disabled applicants who meet the minimum criteria for the job
be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Salary: £60,000 - £70,000 dependent on experience
Location: Ealing/Staines/Winchester or Oxford office base with hybrid working
Contract: 12-month secondment, 35 hours per week
DBS check required: Standard
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Lean Consultant to join our dedicated Business Improvement division. This role will be tasked with embedding process improvement principles across the organisation by mentoring Performance Partners, facilitating workshops, and driving service enhancements.
Key responsibilities:
Support operational teams in identifying and implementing service improvements to enhance efficiency and effectiveness by documenting standard operating procedures (SOP’s)
Conduct end-to-end process reviews to identify opportunities for optimisation and waste reduction
Develop and document improved workflows that enhance service delivery and align with best practice methodologies
Work closely with key stakeholders to drive performance improvements and cultural change
Analyse key business intelligence, including customer feedback, complaints, survey insights, and operational data, to inform continuous improvement strategies
Facilitate and lead improvement workshops, applying structured problem-solving techniques such as Lean, Six Sigma, and process mapping
Provide mentorship and training to Performance Partners to develop their process improvement capabilities
Collaborate with cross-functional teams to support business transformation initiatives
Champion digital innovation to enhance customer experience and streamline processes
Ensure the application of the Group’s Prioritisation Policy in service delivery design
Monitor the impact of implemented improvements and make iterative refinements based on data and feedback
Present improvement recommendations and impact assessments to senior stakeholders
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Strong knowledge and application of continuous improvement methodologies such as Lean, Six Sigma, and Agile
Ability to lead and facilitate improvement workshops with diverse stakeholder groups
Proven ability to embed a culture of continuous improvement within an organisation
Experience mentoring and coaching teams to develop improvement skills
Ability to manage multiple projects effectively, ensuring timely delivery and impact measurement
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
actively look to attract and recruit disabled people
provide a fully inclusive and accessible recruitment process
offer an interview to disabled applicants who meet the minimum criteria for the job
be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.