Visitor Services Assistant
| Posting date: | 16 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £12.60p/h |
| Hours: | Part time |
| Closing date: | 15 June 2025 |
| Location: | BS1 6UX |
| Remote working: | On-site only |
| Company: | Spike Island Artspace Ltd |
| Job type: | Permanent |
| Job reference: | VASpikeIsland |
Summary
Visitor Services Assistant
One weekly 5.15hr shift (Saturday/Sunday)
(July start date)
Please email your CV and a short introduction (under 200 words) about yourself to beau.palmer@spikeisland.org.uk
Key Objectives:
Deliver the highest possible standards of customer service, customer care and presentation of Spike Island’s reception, galleries and facilities. Ensuring that all visitors and building users are welcomed warmly, encouraged to learn more about our exhibitions and Spike Island Artspace; and have a safe and enjoyable visit.
Responsible to:
Visitor Services Supervisor (line manager)
Gallery Supervisor (when this role is managing a shift)
Operations & Services Manager (Senior Manager)
Key outputs:
1. To represent Spike Island and deliver a warm, friendly and personal
welcome to all visitors and building users.
2. Support delivery of an efficient, friendly and helpful reception, information, postal and switchboard service. Ensuring all enquiries are dealt with efficiently and effectively, resolving any issues that may arise in a timely and professional manner.
3. Support administration of security access systems for tenants, staff and visitors; feedback and complaints procedure; and other administrative support that may be required to support staff as agreed with the Visitor Services Supervisor.
4. Ensure the reception and galleries are provided with up to date resources and displays and are tidy and well presented. Sharing our exhibition guides (including large print and audio guides) with visitors, and confidently answering questions related to the artwork on display and other programmed events, seeking further information from other members of the team if required.
5. Ensure compliance with cash handling and booking procedures.
6. Day-to-day invigilation of the gallery during public opening hours and occasional evening and weekend events to ensure the safety of visitors and artworks on display.
7. Monitor visitor numbers and obtain personal contact details for marketing purposes.
8. Obtain visitor feedback via visitor surveys and anecdotal methods to help us meet funding requirements and constantly improve our offer to all visitors.
9. Encouraging visitors to donate and signposting those interested to our supporter's page or our website where they can become patrons.
10. Provide short introductory tours of the exhibitions to groups of visitors, as briefed.
11. Work with the programme and engagement teams to invite, book and manage school groups and other communities to support the audience development strategy.
11. Ensure the safety and security of visitors to our gallery and building, following procedures, and administering first aid as appropriate.
12. Monitor the overall security of the gallery and artworks on display, including environmental condition checking and reporting irregularities to the Visitor Services Supervisor.
13. Ensure the open and close of the gallery and front lobby in line with public opening hours and closely follow lock and alarm procedures at the start and end of each day.
14. Monitor the overall security of the gallery and artworks on display, including environmental condition checking and reporting irregularities to the Visitor Assistant Supervisor.
15. Operate technical equipment, as part of the exhibition artworks on display, as directed, with training provided and follow any other instructions with regards to daily exhibition open and close.
16. Play an active role in Spike Island’s building evacuation procedure in case of an emergency, assisting visitors and colleagues to exit the building in a safe and orderly manner.
17. Support visitors who may require extra assistance when visiting the Gallery or suing the building.
18. Managing visitors within the Gallery and enforcing house rules, such as no eating or drinking and any other inappropriate behaviors.
19. Ensure the gallery and front lobby are clean, tidy and well presented at all times.
20. Support with event set up, which may include manual handling, if you are able to do so.
21. Attend training sessions, which may fall outside of your normal working hours, as appropriate.
22. Advocate for the organisation and the contemporary visual arts sector.
23. Operate in accordance with the organisation’s employment, health and safety and equal opportunities policy, and all other legal requirements, organisational practices, policies and procedures.
24. Contribute to our aim to make Spike Island more diverse, inclusive and accessible for all.
25. Carry out any other duties commensurate with the role, such as administration tasks in the office.
One weekly 5.15hr shift (Saturday/Sunday)
(July start date)
Please email your CV and a short introduction (under 200 words) about yourself to beau.palmer@spikeisland.org.uk
Key Objectives:
Deliver the highest possible standards of customer service, customer care and presentation of Spike Island’s reception, galleries and facilities. Ensuring that all visitors and building users are welcomed warmly, encouraged to learn more about our exhibitions and Spike Island Artspace; and have a safe and enjoyable visit.
Responsible to:
Visitor Services Supervisor (line manager)
Gallery Supervisor (when this role is managing a shift)
Operations & Services Manager (Senior Manager)
Key outputs:
1. To represent Spike Island and deliver a warm, friendly and personal
welcome to all visitors and building users.
2. Support delivery of an efficient, friendly and helpful reception, information, postal and switchboard service. Ensuring all enquiries are dealt with efficiently and effectively, resolving any issues that may arise in a timely and professional manner.
3. Support administration of security access systems for tenants, staff and visitors; feedback and complaints procedure; and other administrative support that may be required to support staff as agreed with the Visitor Services Supervisor.
4. Ensure the reception and galleries are provided with up to date resources and displays and are tidy and well presented. Sharing our exhibition guides (including large print and audio guides) with visitors, and confidently answering questions related to the artwork on display and other programmed events, seeking further information from other members of the team if required.
5. Ensure compliance with cash handling and booking procedures.
6. Day-to-day invigilation of the gallery during public opening hours and occasional evening and weekend events to ensure the safety of visitors and artworks on display.
7. Monitor visitor numbers and obtain personal contact details for marketing purposes.
8. Obtain visitor feedback via visitor surveys and anecdotal methods to help us meet funding requirements and constantly improve our offer to all visitors.
9. Encouraging visitors to donate and signposting those interested to our supporter's page or our website where they can become patrons.
10. Provide short introductory tours of the exhibitions to groups of visitors, as briefed.
11. Work with the programme and engagement teams to invite, book and manage school groups and other communities to support the audience development strategy.
11. Ensure the safety and security of visitors to our gallery and building, following procedures, and administering first aid as appropriate.
12. Monitor the overall security of the gallery and artworks on display, including environmental condition checking and reporting irregularities to the Visitor Services Supervisor.
13. Ensure the open and close of the gallery and front lobby in line with public opening hours and closely follow lock and alarm procedures at the start and end of each day.
14. Monitor the overall security of the gallery and artworks on display, including environmental condition checking and reporting irregularities to the Visitor Assistant Supervisor.
15. Operate technical equipment, as part of the exhibition artworks on display, as directed, with training provided and follow any other instructions with regards to daily exhibition open and close.
16. Play an active role in Spike Island’s building evacuation procedure in case of an emergency, assisting visitors and colleagues to exit the building in a safe and orderly manner.
17. Support visitors who may require extra assistance when visiting the Gallery or suing the building.
18. Managing visitors within the Gallery and enforcing house rules, such as no eating or drinking and any other inappropriate behaviors.
19. Ensure the gallery and front lobby are clean, tidy and well presented at all times.
20. Support with event set up, which may include manual handling, if you are able to do so.
21. Attend training sessions, which may fall outside of your normal working hours, as appropriate.
22. Advocate for the organisation and the contemporary visual arts sector.
23. Operate in accordance with the organisation’s employment, health and safety and equal opportunities policy, and all other legal requirements, organisational practices, policies and procedures.
24. Contribute to our aim to make Spike Island more diverse, inclusive and accessible for all.
25. Carry out any other duties commensurate with the role, such as administration tasks in the office.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.