Help to Claim Adviser
| Posting date: | 16 May 2025 |
|---|---|
| Salary: | £23,690 per year |
| Additional salary information: | Salary listed is for 37 hours a week and is pro rata. |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Citizens Advice Nottingham & District |
| Job type: | Temporary |
| Job reference: |
Summary
Citizens Advice Nottingham & District are looking for Help to Claim Advisers to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and support via video, telephone, and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Where possible Citizens Advice Nottingham & District offers flexible working, and these roles will be a combination of home and office-based working.
We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable although training will be given.
The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work between 30 and 37 hours per week, working hours on each day between 8am and 6pm, to be discussed.
Successful applicants will be invited to interview on a ‘first-come-first-served’ basis until the post has been filled. Any applications received after this will not be considered.
Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.
Where possible Citizens Advice Nottingham & District offers flexible working, and these roles will be a combination of home and office-based working.
We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable although training will be given.
The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work between 30 and 37 hours per week, working hours on each day between 8am and 6pm, to be discussed.
Successful applicants will be invited to interview on a ‘first-come-first-served’ basis until the post has been filled. Any applications received after this will not be considered.
Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.