Housing Officer
| Posting date: | 16 May 2025 |
|---|---|
| Salary: | £16.92 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 14 June 2025 |
| Location: | Stroud, GL5 4UB |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Stroud 5268050 |
Summary
What's involved with this role:
Housing Officer
Reference Number: Stroud 5268050
As a Housing Officer, you will deliver a customer focused comprehensive housing management service. The focus will be on rent collection/income collection, tenancy management, estate management and anti-social behaviour.
Main responsibilities:
To effectively manage a designated patch of properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy
To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy
To participate in community events and activities, supporting tenant engagement and delivering excellent customer service
To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions
To monitor the conditions of the external environment of the neighbourhoods and implement the Asset Based Community Development approach
To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction
To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages
Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans
To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines
To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants
To support and achieve performance and service targets set within the housing management service
To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments
To be aware of the need and to initiate, direct and lead on estate plans and profiling information, which contribute to the priorities for improvement in services, estates and communities by the housing service
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Key requirements:
Experience of tenancy management and enforcement
Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting
A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990)
Excellent communication and negotiation skills
Ability to deal with people in challenging situations
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Stroud 5268050
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.