Senior Customer Service Assistant - Haddington Library - INTERNAL APPLICANTS ONLY - EAL11294
| Posting date: | 16 May 2025 |
|---|---|
| Salary: | £25,713.00 to £27,629.00 per year |
| Hours: | Full time |
| Closing date: | 01 June 2025 |
| Location: | Haddington, EH41 3DX |
| Company: | East Lothian Council |
| Job type: | Permanent |
| Job reference: | EAL11294 |
Summary
Vacancy Information
Hourly rate of pay: £14.09 - £15.14
Days and Hours of Work:
Monday - Friday, 09:00-13:00 & 14:00-17:00
1 Monday in 4 Monday's working hours will be 11:00-13:00 & 14:00-19:00
Every 4th Saturday is worked 09:30-12:30 & 13:00-16:00 in place of preceding Monday.
Flexi time is applicable.
To start asap.
The successful candidate will have experience of responding quickly to changing customer and service needs.
This is a busy and varied role in our flagship library, offering support primarily with library services but also a range of Council services which include processing applications for National Entitlement Cards or assistance in accessing Council services online so strong digital, communication and people skills are crucial.
Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults.
Libraries are very popular with children and young people and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs and other groups for children and families.
Our teams work flexibly across our offices and while the successful candidate for this post will have a base in Haddington Library they will be expected to cover in both Longniddry Library which is paired with Haddington and Customer Services within the main council office in John Muir House.
INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).
Job Details
To support and assist in the day to day delivery of front line customer and library services.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Driving Licence
A full current driving licence is desirable for this post.
PVG Membership
This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020.
All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.
Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Proud member of the Disability Confident employer scheme