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Reception Team Leader
| Posting date: | 15 May 2025 |
|---|---|
| Salary: | £28,513.00 to £31,619.00 per year |
| Additional salary information: | £28513.00 - £31619.00 a year |
| Hours: | Full time |
| Closing date: | 27 May 2025 |
| Location: | Brampton, CA8 1NL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2826-25-0012 |
Summary
Main Duties and Responsibilities: Daily review of reception/care navigation team workloads to ensure all processes are being followed and daily tasks are being processed within the required timeframes and practice protocols. Responsible for the management and allocation of shifts for reception/care navigation and ensure adequate staffing levels are achieved at all times including adequate cover during periods of planned and unplanned absence. Ensure practice policies are followed and support accurate record keeping within the practice for administration handled via the reception team on behalf of all practice teams. To work alongside the Workforce Lead to ensure updates are made to the clinical staff rota as required or during periods of workforce lead absence, support to ensure the smooth running of the overall practice appointment system. To ensure that relevant teams have the skills, knowledge and development to meet the practice requirements related to the achievement of targets and management of clinical data from whatever source. Have a clear understanding of operating systems including EMIS, online consultation systems and the practice telephone system providing support as required when faults or issues occur. Manage effective communication with patients in regards as required and within practice standards and guidelines. To work with other departments and management to manage tasks and liaise with other members of the primary health care team, outside agencies and practice volunteers as required. To ensure all protocols and standard operating procedures (SOPs) are followed. To have general understanding of all key operational responsibilities as applied to the location e.g. safety, security, maintenance of equipment etc and report as necessary to operations manager. Team Leadership Lead on recruitment for the relevant team, provide induction training and ongoing performance review including annual appraisals. Liaise with management team concerning staffing and organisation of work. Ensure that team members are up to date with all mandatory training and training needs are identified and managed. Provide staff with encouragement, support and regular feedback on their performance and development. Manage annual leave, time in lieu/overtime and absence. Support with any grievance or disciplinary procedures. To ensure that all relevant teams have the information required to meet the practice high standards relating to patient care/experience with particular focus on an every contact counts approach such as ensuring full utilisation of all appointments in line with practice contractual and financial obligations. Ensure that all relevant teams have up to date information relating to patients pathways to care. To deal with situations often requiring tact or persuasive skills, to resolve queries/complaints as much as possible on the spot, referring more complex queries/complaints to the relevant members of the practice team following practice guidance . Provide cover as required to the reception/care navigation and wider non-clinical team.