Conversation Designer - Tesco Mobile
| Posting date: | 15 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive with Excellent Benefits Package |
| Hours: | Part time |
| Closing date: | 14 June 2025 |
| Location: | Slough, Berkshire, SL1 1FQ |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/12170810/939168 |
Summary
About the role
Our XD Chapter is seeking a dedicated UX Conversation Designer to join our Contact Automation Squad. In this role, you will be responsible for crafting intuitive and engaging conversational experiences across various platforms. You will collaborate with cross-functional teams to design, prototype, and implement conversational interfaces that improve user interactions and streamline customer support processes.
You will be responsible for
- Understanding Opportunity & Context: Explore the opportunity, understand the context, and research options.
- Research Options: Draw on a range of SMEs to capture rich contextual information such as business processes, existing channel behaviour, customer insight, and technical feasibility.
- Prepare High Level Journey Design/Options: Collate information in tools like MIRO to prepare high-level journey designs and options.
- Design Conversational Flows: (Re)imagine conversations and journeys to elevate customer experience from transactional to engaging.
- User Research: Conduct user research to understand customer needs, preferences, and struggles.
- Prototyping: Develop prototypes and wireframes to visualise conversational interactions.
- Collaboration: Work closely with product managers, developers, and other designers to ensure seamless integration of conversational interfaces.
- Testing and Iteration: Conduct usability testing and iterate on designs based on feedback and performance metrics.
- Documentation: Document conversational designs ready for implementation.
- Future Exploration: Explore the use of GenAI and rich contextual data to transform conversational design.
- MSFT Collaboration: Get to grips with Copilot Studio and how MSFT uses their tool. Work with the SD to ensure that DD for the MSFT Middlelayer (Power Platform) is fit for purpose.
- Supplier Support: Be point of contact for Supplier’s Conversational Designers during current supplier-lead implementation. Learn how they work and how to use Copilot Studio during these few months, and get ready to lead this when supplier engagement finishes
You will need
- Experience: Proven experience in UX design, with a focus on conversational interfaces.
- Skills: Proficiency in design tools such as Sketch, Figma, Adobe XD, and prototyping tools.
- Knowledge: Understanding of natural language processing (NLP) and AI technologies.
- Communication: Excellent verbal and written communication skills.
- Team Player: Ability to work collaboratively in a fast-paced environment.
- Education: Bachelor\'s degree in UX Design, Human-Computer Interaction, or a related field.
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What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Private medical insurance
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
- A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
- Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
Click Here to read more about the full range of benefits we have available for our colleagues
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme